Dzuh Hiring: PATIENT AFFAIRS OFFICER Dzuh

Pintern; Karachi Division; On-site; PKR 350,000 - 550,000; Full time

Job summary

Dzuh in Pakistan is seeking a Patient Affairs Officer to support lab operations at the North Nazimabad (North Campus) head office in Karachi.

You will process lab test requests, manage cash and reports, and communicate test information to patients in Urdu and English, ensuring accurate handover of reports to the concerned person.

Qualifications

• Intermediate or graduate qualification is required; higher preferred.
• Relevant professional certification is encouraged.
• 1–2 years receptionist experience preferred after training.

Responsibilities

• Checks and confirms test requirements with patients and provides instructions for sample collection.
• Handles lab test inquiries and schedules appointments for special tests after consulting with the supervisor.
• Reconciles cash and credit slips daily and reports discrepancies.
• Handles cash and credit transactions per lab reception policy.
• Prepares cash reports and hands over to morning/shift staff for delivery to corporate section daily.
• Takes out and hands over the list of company patients for onward delivery to corporate section daily.

Skills

Urdu-English communication

Customer service

Multitasking

Education

Graduate

Intermediate

Relevant Certification

Tools

Basic computer skills

Job description

Dzuh is hiring for PATIENT AFFAIRS OFFICER in Pakistan.

WE'RE HIRING *PATIENT AFFAIRS OFFICER*

Head Office *North Nazimabad (North Campus), Karachi*

JOB SUMMARY

The Lab Front Officer under supervision checks and processes Lab test requests, handles cash and/or credit transactions, provides Lab tests related information to patients and hands over final test reports to the concerned person / patient enclosed in an envelope according to the laboratory reception policy on a daily basis.

JOB RESPONSIBILITIES

• Checks and confirms test requirements with the patients and gives necessary verbal/written information/instructions so that specimens are collected as per lab test requirements.
• Handles telephone inquiries regarding lab tests and takes patient's appointments for special tests after consultation with the concerned department Supervisor / Section In-charge according to Laboratory Sample Collection Policy as and when required.
• Cross checks the cash at hand and the credit transaction slip with the short/excess cash list generated by the computer on a daily basis to ascertain whether the same tallies and discrepancies if any are reported immediately to the Supervisor/In charge for immediate action.
• Handles cash and credit transaction as and when required according to Laboratory Reception Policy.
• Takes out and checks list of company patient and hand-over to morning/shift staff for onward delivery to corporate section, on a daily basis.
• Takes out and checks cash report on a daily basis and hand-over to morning/shift staff.

KNOWLEDGE AND COMPETENCIES

• Ability to work in an environment with multiple interruptions
• Good communication skills both in Urdu and English
• Ability to work in an environment with multiple interruptions
• Ability to remain calm and patient in a stressful environment
• Basic computer skills

REQUIREMENTS

• Academic Qualifications: Intermediate, Graduate preferred.
• Professional Qualification: Any relevant Certification
• Working Experience: After 3-12 months training 1-2 year experience as a Receptionist preferred

LAST DATE FOR SUBMISSION 25th Oct, 2026