Telephone Operator

United Hospital; Karachi Division; On-site; PKR 279,000 - 446,000; Full time

Job summary

United Hospital in Karachi seeks a full-time Telephone Operator to handle the hospital’s switchboard, greet callers, provide information, transfer calls, and log messages to ensure smooth daily operations.

You will support patients, visitors, and external stakeholders by phone, coordinate with reception and clinical teams, and escalate urgent calls following hospital protocols while keeping information confidential.

Qualifications

• Strong phone etiquette and courteous telephone manner.
• Experience as a switchboard operator in hospital or corporate settings.
• Customer support skills: handling inquiries, complaints, and requests.
• Clear verbal communication with patients, visitors and staff.
• Experience in healthcare setting is beneficial.
• Ability to stay calm under pressure and manage multiple calls.
• Basic computer literacy and familiarity with call management software.
• Minimum high school diploma; training in communication or customer service is an advantage.

Responsibilities

• Greet callers, provide accurate information, and direct calls to the appropriate departments.
• Manage call transfers, paging staff, and document important messages.
• Assist patients, visitors, and external stakeholders over the phone.
• Coordinate with reception and clinical teams to ensure smooth information flow.
• Escalate urgent calls according to hospital protocols.
• Maintain confidentiality and follow communication standards.

Skills

Phone etiquette

Switchboard experience

Customer service

Verbal communication

Calm under pressure

Basic computer literacy

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Company Description

United Hospital is a state-of-the-art healthcare facility located near Hill Park on Shaheed-e-Millat Road in Karāchi. The hospital is committed to delivering high-quality medical, surgical, diagnostic, and in‑patient services with compassionate care. United Hospital focuses on providing accessible healthcare as its core purpose, supported by active engagement in research and continuous medical education. The organization strives to be a model for other healthcare establishments by combining professionalism, cost effectiveness, and a patient-friendly environment.

Role Description

This is a full-time, on-site Telephone Operator role based at United Hospital in Karāchi. The Telephone Operator is responsible for professionally handling incoming and outgoing calls through the hospital’s switchboard, promptly directing calls to the appropriate departments or individuals. Daily tasks include greeting callers, providing accurate information, managing call transfers, paging staff when required, and documenting important messages. The role also involves assisting patients, visitors, and external stakeholders over the phone, coordinating with reception and clinical teams, and escalating urgent calls according to hospital protocols. The Telephone Operator is expected to maintain confidentiality, follow communication standards, and support a smooth flow of information across the hospital.

Qualifications

• Candidates should possess strong phone etiquette skills and a courteous, patient-centered telephone manner.
• Candidates should possess experience as a switchboard operator and familiarity with hospital or corporate switchboard systems.
• Candidates should possess customer support capabilities, including handling inquiries, complaints, and requests with professionalism.
• Candidates should possess clear verbal communication skills and the ability to interact effectively with patients, visitors, and staff.
• Previous experience in a hospital or healthcare setting is beneficial.
• Ability to remain calm under pressure, prioritize multiple calls, and follow established procedures.
• Basic computer literacy and ability to work with call management or communication software.
• Minimum high school diploma or equivalent; additional training in communication or customer service is an advantage.