Hospital Communications Operator, PABX & Front Desk

Ziauddinhospital; Pakistan; On-site; PKR 260,000 - 380,000; Full time

Job summary

Ziauddin Hospital is seeking a receptionist to manage front desk activities, handle centralized PABX calls, greet visitors, and provide accurate information to callers. The role emphasizes courteous communication and professional conduct in a busy hospital environment.

The incumbent will maintain the telephone directory, coordinate with departments, and assist in administrative tasks while ensuring efficient, respectful service to patients and staff.

Qualifications

• 1 year of relevant experience.
• Experience in hospital or service desk is a plus.
• Demonstrated ability to handle calls professionally.

Responsibilities

• Answer calls and greet callers using hospital scripts.
• Maintain Notice board and central PABX operations.
• Provide information to callers and route to appropriate departments.
• Update and maintain contact directory and logs.
• Manage telephone bills and look for cost-saving opportunities.
• Coordinate with doctors and staff for leaves and OPD timings via email or direct contact.
• Ensure discipline and professional conduct at the front desk.

Skills

Communication skills

Customer service

Telephone etiquette

Soft spoken

Job description

Ziauddin Hospital is seeking a receptionist to manage front desk activities, handle centralized PABX calls, greet visitors, and provide accurate information to callers. The role emphasizes courteous communication and professional conduct in a busy hospital environment.

The incumbent will maintain the telephone directory, coordinate with departments, and assist in administrative tasks while ensuring efficient, respectful service to patients and staff.