Head of Customer Support & Operations

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Translation Empire Ltd in Rawalpindi Cantonment, Pakistan is seeking a qualified candidate to manage a department of 50 to 60 people. This role requires excellent leadership and team management skills, along with a strong focus on operational efficiency and customer service standards.

The ideal candidate must have a graduate degree, preferably a BBA/MBA, and possess outstanding English communication skills. The position offers a chance to work in a professional environment promoting development and fair treatment of all employees.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Establishing and monitoring customer service standards.
• Conducting progress and development meetings with staff.
• Developing a performance driven team who can achieve their assign targets.

Skills

Leadership skills

Team management

Project management

Situation handling

Go-getter attitude

Time-driven

Soft-spoken

Quick learner

Solution provider

Education

BBA/MBA preferred

Job description

Translation Empire Ltd in Rawalpindi Cantonment, Pakistan is seeking a qualified candidate to manage a department of 50 to 60 people. This role requires excellent leadership and team management skills, along with a strong focus on operational efficiency and customer service standards.

The ideal candidate must have a graduate degree, preferably a BBA/MBA, and possess outstanding English communication skills. The position offers a chance to work in a professional environment promoting development and fair treatment of all employees.