Senior Operations Lead: Team Performance & Process Excellence

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 781,200 - 1,116,000; Full time

Job summary

A leading translation company in Punjab, Pakistan, is seeking an experienced leader to manage a department of 50 to 60 people. This role involves smart execution of operations, establishing customer service standards, and fostering a performance-driven culture. Ideal candidates will have 5-8 years of experience in team management and business operations, with excellent English communication skills. A BBA/MBA is preferred. The environment promotes equality and fairness among team members.

Qualifications

• Graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people.
• Smart execution of department operations, including leave and shift management.
• Establish and monitor customer service standards.
• Conduct progress and development meetings with staff.
• Develop a performance-driven team to achieve targets.
• Create a professional work environment.

Skills

Leadership skills

Team management

Process creation and revamp

Project management

Situation handling

Proactive and solution-oriented mindset

Time management

Soft-spoken

Dedication to tasks

Quick learner

Team player

Capable independent contributor

Education

BBA/MBA preferred

Job description

A leading translation company in Punjab, Pakistan, is seeking an experienced leader to manage a department of 50 to 60 people. This role involves smart execution of operations, establishing customer service standards, and fostering a performance-driven culture. Ideal candidates will have 5-8 years of experience in team management and business operations, with excellent English communication skills. A BBA/MBA is preferred. The environment promotes equality and fairness among team members.