Senior Operations Manager - Team & Process Excellence

Translation Empire; Saddar; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Translation Empire in Pakistan seeks an agile, results-driven leader to manage a department of 50–60 people and ensure efficient operations. You will drive process creation and improvement, monitor KPIs, and coordinate resources for timely project delivery.

The role emphasizes fair, professional work culture and compliance with company policies. The ideal candidate holds a BBA/MBA and demonstrates excellent English communication, proactive problem solving, and a track record of delivering on

Qualifications

• Graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Leave and shift management.
• Establishing and monitoring customer service standards with benchmarks.
• Conduct staff progress and development meetings.
• Strong follow up for ongoing projects and timely completion.
• Develop a performance-driven team to meet targets.
• Create a professional, fair work environment and enforce policies.
• Time to time reviews of KPIs, performance analysis and improvements.
• Training need analysis and staff development for next level roles.
• Focus on operations improvement and business development.

Skills

Leadership

Team management

Process revamp

Project management

Situational handling

Go-getter attitude

Time-driven

Soft-spoken

Education

Bachelor's degree (BBA/MBA preferred)

Job description

Translation Empire in Pakistan seeks an agile, results-driven leader to manage a department of 50–60 people and ensure efficient operations. You will drive process creation and improvement, monitor KPIs, and coordinate resources for timely project delivery.

The role emphasizes fair, professional work culture and compliance with company policies. The ideal candidate holds a BBA/MBA and demonstrates excellent English communication, proactive problem solving, and a track record of delivering on