Senior Operations Lead: Team & Process Excellence

Translation Empire; Islamabad; On-site; PKR 1,400,000 - 2,200,000; Full time

Job summary

Translation Empire is seeking an agile and quick-learning leader to manage a 50–60 person department in Islamabad. The role focuses on smart execution, resource enablement, and timely completion of multiple projects while upholding high service standards.

The ideal candidate has a BBA or MBA and strong English communication, with proven experience in people leadership, process revamp, and cross-functional collaboration to drive operational excellence.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people.
• Ensure efficient operations and handle leaves and shifts.
• Enable resources for effective execution per roles.
• Establish and monitor customer service benchmarks.
• Conduct staff development meetings.
• Follow up on projects to ensure timely completion.
• Develop a performance-driven team and meet targets.
• Create a fair professional work environment.
• Implement company policies and procedures.
• Review KPIs and identify workable improvements.
• Perform training needs analysis for next-level roles.
• Focus on operations improvement and business development.
• Create and improve processes for business interests.

Skills

Leadership

Team management

Process creation

Project management

Time management

Communication

Quick learner

Education

MBA or BBA

Job description

Translation Empire is seeking an agile and quick-learning leader to manage a 50–60 person department in Islamabad. The role focuses on smart execution, resource enablement, and timely completion of multiple projects while upholding high service standards.

The ideal candidate has a BBA or MBA and strong English communication, with proven experience in people leadership, process revamp, and cross-functional collaboration to drive operational excellence.