Guest Experience Manager - TJ / 1907406

Recruit AI; Karachi Division; On-site; PKR 350,000 - 650,000; Full time

Job summary

Cala Restaurant in Karachi is seeking a Guest Experience Manager to ensure every guest feels welcomed and valued through personalized, professional service and meticulous front-of-house operations.

The role involves handling guest feedback, coordinating with hosts and service staff, and ensuring brand standards across the dining experience. Experience in hospitality and CRM tools is required to maintain high satisfaction and loyalty.

Qualifications

• At least 1 year of experience in hospitality.
• Proficient in customer relationship management software.
• Familiar with hospitality management systems.

Responsibilities

• Ensure every guest receives personalized and professional service, creating a warm and welcoming atmosphere.
• Promptly and professionally handle guest feedback, complaints, and special requests to maintain high guest satisfaction.
• Uphold Cala Restaurant's service standards, including proper table service, staff grooming, etiquette, and comprehensive menu knowledge.
• Supervise and manage daily front-of-house operations, including reservations, seating arrangements, table turnover, and service flow.
• Coordinate effectively with hosts and service staff to provide smooth and efficient guest service.
• Work with kitchen, management, and other departments to ensure timely food delivery and smooth service execution.
• Manage special occasions and events, ensuring operational issues are resolved swiftly to maintain guest satisfaction.
• Use hospitality management systems and CRM software to track guest preferences and improve service quality.
• Monitor and control quality standards aligned with Cala Restaurant's brand reputation and expectations.
• Maintain attention to detail in all aspects of guest relations and service operations to enhance restaurant performance.

Skills

Guest relations

Customer service

Interpersonal skills

Tools

CRM software

Hospitality management systems

Job description

Our client Cala Restaurant is looking for a Guest Experience Manager in Karachi

The Guest Relations Officer at Cala Restaurant plays a pivotal role in delivering an exceptional fine-dining experience by ensuring every guest feels welcomed and valued. This position demands a keen attention to detail and a commitment to upholding Cala Restaurants high standards of service. The officer directly addresses guest feedback, handles special requests, and resolves complaints with professionalism and care. By maintaining superior service quality, from table service to staff etiquette and menu knowledge, this role is essential in enhancing guest satisfaction and loyalty.

In addition to managing daily front-of-house operations such as reservations and seating arrangements, the Guest Relations Officer works closely with various departments, including the kitchen and management teams, to ensure seamless service delivery. Although this role does not involve managing a team, it requires strong interpersonal skills and effective coordination to guarantee efficient restaurant operations and memorable guest experiences. The ideal candidate has at least one year of experience in hospitality and is proficient in customer relationship management and hospitality management systems.

Responsibilities

• Ensure every guest receives personalized and professional service, creating a warm and welcoming atmosphere.
• Promptly and professionally handle guest feedback, complaints, and special requests to maintain high guest satisfaction.
• Uphold Cala Restaurants service standards, including proper table service, staff grooming, etiquette, and comprehensive menu knowledge.
• Supervise and manage daily front-of-house operations, including reservations, seating arrangements, table turnover, and service flow.
• Coordinate effectively with hosts and service staff to provide smooth and efficient guest service.
• Work in collaboration with the kitchen, management, and other relevant departments to ensure timely food delivery and smooth service execution.
• Manage special occasions and events, ensuring operational issues are resolved swiftly to maintain guest satisfaction.
• Use hospitality management systems and customer relationship management software to track guest preferences and improve service quality.
• Monitor and control quality standards aligned with Cala Restaurants brand reputation and customer expectations.
• Maintain attention to detail in all aspects of guest relations and service operations to enhance overall restaurant performance.