Curated Guest Experience Architect

Recruit AI; Karachi Division; On-site; PKR 446,000 - 893,000; Full time

Job summary

Cala Restaurant in Karachi is seeking a Guest Experience Specialist to embody the restaurant's narrative through eloquent communication, stories about culinary heritage, and deep ingredient knowledge that enriches the dining experience.

The role emphasizes warm, polished interaction in English, with emotional intelligence and collaboration alongside front‑of‑house staff to maintain a refined service flow. You will contribute to memorable dining experiences and ongoing guest engagement.

Qualifications

• Fluent English with excellent communication skills.
• Polished presentation and refined emotional intelligence.
• Interest in history, arts, literature and philosophy to enrich conversations.
• Ability to relate to guests warmly and maintain a sophisticated dining environment.
• Collaborates with front-of-house staff; quick learner and adaptable.

Responsibilities

• Engage with guests by sharing stories about the restaurant’s culinary history, philosophy, and ingredients.
• Maintain a poised, polished appearance reflecting Cala Restaurant’s elegance.
• Develop knowledge in related areas to enhance guest interactions.
• Communicate fluently in English to ensure guests understand narratives.
• Collaborate with front-of-house staff to coordinate guest interactions and service flow.
• Demonstrate emotional intelligence by adapting to guests’ personalities.
• Assist in occasional events featuring storytelling about the restaurant’s heritage.
• Support management by gathering guest feedback for improvement.

Skills

Fluent English

Eloquent communication

Emotional intelligence

Warm guest interaction

Curiosity about history and arts

Job description

Cala Restaurant in Karachi is seeking a Guest Experience Specialist to embody the restaurant's narrative through eloquent communication, stories about culinary heritage, and deep ingredient knowledge that enriches the dining experience.

The role emphasizes warm, polished interaction in English, with emotional intelligence and collaboration alongside front‑of‑house staff to maintain a refined service flow. You will contribute to memorable dining experiences and ongoing guest engagement.