Guest Experience Specialist - TJ / 1930516

Recruit AI; Karachi Division; On-site; PKR 446,000 - 893,000; Full time

Job summary

Cala Restaurant in Karachi is seeking a Guest Experience Specialist to embody the restaurant's narrative through eloquent communication, stories about culinary heritage, and deep ingredient knowledge that enriches the dining experience.

The role emphasizes warm, polished interaction in English, with emotional intelligence and collaboration alongside front‑of‑house staff to maintain a refined service flow. You will contribute to memorable dining experiences and ongoing guest engagement.

Qualifications

• Fluent English with excellent communication skills.
• Polished presentation and refined emotional intelligence.
• Interest in history, arts, literature and philosophy to enrich conversations.
• Ability to relate to guests warmly and maintain a sophisticated dining environment.
• Collaborates with front-of-house staff; quick learner and adaptable.

Responsibilities

• Engage with guests by sharing stories about the restaurant’s culinary history, philosophy, and ingredients.
• Maintain a poised, polished appearance reflecting Cala Restaurant’s elegance.
• Develop knowledge in related areas to enhance guest interactions.
• Communicate fluently in English to ensure guests understand narratives.
• Collaborate with front-of-house staff to coordinate guest interactions and service flow.
• Demonstrate emotional intelligence by adapting to guests’ personalities.
• Assist in occasional events featuring storytelling about the restaurant’s heritage.
• Support management by gathering guest feedback for improvement.

Skills

Fluent English

Eloquent communication

Emotional intelligence

Warm guest interaction

Curiosity about history and arts

Job description

Our client Cala Restaurant is looking for a Guest Experience Specialist in Karachi

As an Archival Specialist at Cala Restaurant, you serve as the vital link between the restaurant's rich culinary heritage and the guests' dining experience. Your role is to embody the narrative of the establishment through eloquent communication, sharing stories, culinary philosophy, and ingredient knowledge that enrich the patrons' visit. This position requires a poised and articulate individual who is well-versed in history, arts, and culture, with a refined emotional intelligence and a capacity to relate to guests in a warm and engaging manner. Situated in the prestigious locale of Emaar, DHA Phase 8 Karachi, this role focuses on premium fine dining and experiential interaction, emphasizing the delivery of a memorable and thoughtful experience to each guest.

You will not only display excellent communication skills and fluent English but also project confidence, grace, and a presentable demeanor. Curiosity and enthusiasm for art, literature, history, and philosophy underpin your ability to enrich conversations and deepen guests' appreciation of the restaurants offerings. Though this role does not involve managing a team, collaboration and teamwork with front-of-house staff are essential to maintain a seamless and sophisticated environment. Your eagerness to learn and quick adaptability will support your continuous growth in this dynamic role.

Responsibilities

• Engage with guests by sharing detailed stories about the restaurants culinary history, philosophy, and unique ingredients, creating a rich, immersive dining experience.
• Maintain a poised and polished appearance to represent Cala Restaurant's brand values of elegance and sophistication.
• Develop and continuously update knowledge in related areas such as history, arts, literature, and culinary philosophy to enhance guest interactions.
• Communicate fluently and clearly in English, ensuring all guests can appreciate the information and narratives shared.
• Collaborate closely with the front-of-house team to coordinate guest interactions and maintain a smooth service flow.
• Exude emotional intelligence by reading guests' responses and adapting communication style to suit different personalities.
• Demonstrate enthusiasm and proactive learning to stay informed about new culinary trends and regional histories related to the menu.
• Facilitate guest management by addressing inquiries professionally and providing thoughtful, informative responses.
• Contribute to maintaining a welcoming and refined atmosphere by exemplifying grace, confidence, and hospitality.
• Observe and uphold hygiene, grooming, and presentation standards consistently within the dining area.
• Assist in occasional event-related duties that involve storytelling or presentations about the restaurant's heritage and philosophy.
• Support the management in gathering guest feedback related to the informational and experiential aspects of dining for continuous improvement.