Guest Experience Lead — Concierge Team Supervisor

NextWave Publications; Lahore; On-site; PKR 4,780,000 - 5,725,000; Full time

Job summary

NextWave Publications in Lahore is seeking a Concierge Supervisor to oversee daily concierge operations, supervise and train staff, and uphold exceptional guest service. The role emphasizes leadership, communication, and efficient handling of guest requests in a busy hotel or building setting.

The ideal candidate will have prior supervisory experience and a passion for service, with duties including scheduling, inventory management, and resolving guest concerns to maintain high standards of

Qualifications

• Experience in a supervisory role is preferred.
• Excellent communication skills and strong leadership abilities.
• Passion for providing exceptional guest service and implementing service standards.

Responsibilities

• Supervise and train concierge staff to maintain high service levels.
• Create and manage weekly staff schedules and shift allocations.
• Oversee inventory and arrange supplies as needed for operations.
• Handle guest complaints or concerns promptly and professionally.
• Oversee daily concierge operations in Lahore to ensure seamless service.

Skills

Leadership

Customer service

Staff supervision

Communication

Job description

NextWave Publications in Lahore is seeking a Concierge Supervisor to oversee daily concierge operations, supervise and train staff, and uphold exceptional guest service. The role emphasizes leadership, communication, and efficient handling of guest requests in a busy hotel or building setting.

The ideal candidate will have prior supervisory experience and a passion for service, with duties including scheduling, inventory management, and resolving guest concerns to maintain high standards of