Seasonal Concierge – Guest Experience Pro (Lahore)

Want More; Lahore; On-site; PKR 3,657,000 - 4,381,000; Full time

Job summary

Want More is hiring a Seasonal Concierge in Lahore, Pakistan. You will greet guests, assist with check-in, provide local information, and arrange reservations to enhance guest experiences.

The role involves handling complaints professionally, coordinating transportation, keeping the lobby tidy, and responding to calls and emails promptly. A hospitality-related degree is preferred, with English fluency and flexible hours including evenings and holidays.

Qualifications

• Bachelor's degree in Hospitality Management or related field is preferred.
• Experience in customer service is preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Fluent in English; knowledge of other languages is a plus.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Provide information about local attractions, restaurants, and events.
• Arrange reservations for guests at restaurants or venues.
• Handle guest complaints or concerns promptly and professionally.
• Coordinate transportation for guests as needed.
• Maintain cleanliness and organization of the lobby area.
• Assist with luggage storage and delivery to guest rooms.
• Handle incoming calls and emails requesting assistance.

Skills

Excellent communication

Strong organizational skills

Fluent in English

Education

Bachelor's degree in Hospitality Management

Job description

Want More is hiring a Seasonal Concierge in Lahore, Pakistan. You will greet guests, assist with check-in, provide local information, and arrange reservations to enhance guest experiences.

The role involves handling complaints professionally, coordinating transportation, keeping the lobby tidy, and responding to calls and emails promptly. A hospitality-related degree is preferred, with English fluency and flexible hours including evenings and holidays.