Luxury Concierge Coordinator – Guest Services & Reservations

SeaLink; Lahore; On-site; PKR 4,499,000 - 5,388,000; Full time

Job summary

SeaLink is seeking a Concierge Coordinator in Lahore to deliver exceptional service to guests and residents of a luxury building. You will greet guests, assist with check-in/check-out, coordinate service requests, and provide local recommendations to ensure a memorable stay.

Ideal candidates have 2+ years in customer service, fluency in English, and the ability to multitask in a fast-paced environment. This on-site role requires flexible hours including evenings and weekends as needed in Lahore.

Qualifications

• Fluent in English; knowledge of other languages is an asset.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.

Responsibilities

• Greet guests and residents in a friendly and professional manner.
• Assist with check-in/check-out procedures.
• Handle requests for services such as transportation reservations and special arrangements.
• Coordinate with other departments to fulfill guest requests.
• Maintain knowledge of local attractions, events and restaurants to provide recommendations.
• Ensure the lobby area is clean and presentable at all times.
• Respond promptly to guest complaints or concerns and resolve them efficiently.
• Keep accurate records of guest interactions and transactions.

Skills

Fluent English

Excellent communication

Problem-solving

Flexible hours

Education

High school diploma or equivalent

Hospitality management degree (a plus)

Job description

SeaLink is seeking a Concierge Coordinator in Lahore to deliver exceptional service to guests and residents of a luxury building. You will greet guests, assist with check-in/check-out, coordinate service requests, and provide local recommendations to ensure a memorable stay.

Ideal candidates have 2+ years in customer service, fluency in English, and the ability to multitask in a fast-paced environment. This on-site role requires flexible hours including evenings and weekends as needed in Lahore.