Grid Manager

Zong Business Solutions; Lahore; On-site; PKR 600,000 - 800,000; Full time

Job summary

Zong Business Solutions in Lahore seeks a Grid Manager to oversee KPIs across Sales, Revenue, Business Development and Network utilization within the assigned grid. You will drive performance by deploying new retail outlets, optimizing stock, and coordinating cross-functional teams to maximize coverage and profitability.

The role requires a Bachelor’s degree and 2–3 years in telecom sales or a related field.

Qualifications

• Bachelor's degree from a reputable university.
• 2–3 years of work experience in sales/telecom or related field.
• Strong communication and interpersonal skills.

Responsibilities

• Drive revenue growth from 3G/4G sales and handset sales by expanding smartphone shops and improving retailer quality.
• Ensure quality of gross adds and 3G/4G gross adds.
• Expand channels (SIM selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identifying high-potential areas within the grid.
• Place timely purchase orders by franchises to ensure stock availability.
• Handle end-to-end complaint management and monitor CSI and quality assurance at the franchise.
• Coordinate trade marketing activities for brand visibility, trade promotions, and events in the territory.
• Identify untapped areas, guide sales route planning, and prepare sales forecasts for SIMs, scratch cards, and recharges.
• Plan localized promos with Regional Sales Head for areas with low sales and network utilization.
• Coach and supervise staff and retailers to ensure product knowledge and market discipline.
• Ensure POS material availability at outlets and coordinate with marketing and channel teams for events.
• Collaborate with technical teams to optimize network resources and LTE/3G/4G utilization.

Skills

Integrity

Teamwork

Adaptability

Time Management

Presentation Skills

Negotiation

Education

Bachelor's Degree

Job description

Job Description:

Job Purpose

• Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development and Cell Sites Utilization in that particular Grid.

Sales

Job Responsibilities:

• Concentrate on revenue growth from 3G, 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops.
• To ensure quality of gross ads, 3G/4G gross add.
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid.
• Ensure that timely purchase orders are placed by Franchises to ensure availability of stock at all times.

Customer Services

• Handle end to end Complaint Management, CSI Monitoring, Quality Assurance and customer experience management at franchise.
• Visibility: Coordinate for trade marketing activities regarding Brand Visibility, BTL activities, trade promotions, Market Splash, Company Product visibility, channel awareness, business development and special events in the territory.

Planning

• Identify untapped areas in the assigned territory and guide teams to increase retail penetration.
• Guide BDOs in planning sales routes.
• Prepare and submit sales forecast for Sims, scratch cards, Mini load & Recharge on daily / weekly / monthly / basis for effective sales planning.
• Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision

• Ensure that staff and retailers are fully trained and equipped with company product knowledge.
• To make periodic visits to the market and ensure stock availability in the entire territory.
• To ensure that the channel partners stay abreast with all the developments in terms of SOP's, discipline, Targets and Trade Promotions.

Merchandising

• Responsible for availability of POS material at the outlets.

Business Development

• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid.

Collaboration With Technical Team

• Close collaboration with technology team in region for optimum utilization of network resources such as OPEX, Sites Availability, LTE High Utilization & 3G/4G Accessibility.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Minimum of Bachelors Degree from a reputable university.

Work Experience

• Preferably, a minimum of 2-3 Years of experience.

Skills - Generic:

• Integrity Teamwork
• Adaptability
• Time Management
• Good Presentation & Interpersonal Skills
• Negotiation Skills

Skills - Job Specific:

• Sales Knowledge
• Business Acumen
• Computer-specific Skills

Requirements: