Grid Manager

Zong 5G; Gujranwala Division; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

Zong 5G in Pakistan seeks a Sales and Business Development professional to drive revenue in 3G/4G, manage handset shops, and grow the channel network. The role requires strong planning, forecasting, and team leadership across the grid to maximize retail penetration and service quality.

The candidate will coordinate with marketing, technical teams, and franchises to ensure timely stock, effective promotions, and high customer satisfaction in the territory.

Qualifications

• Bachelor’s degree required; MBA preferred.
• Up to 4–5 years of telecom sales or related experience.
• Strong channel management and trade promotions knowledge.
• Experience in planning and forecasting for SIM/Recharge products.

Responsibilities

• Drive revenue growth from 3G/4G sales and handset shops.
• Ensure quality gross adds and channel expansion.
• Coordinate with franchises for stock availability and demand.
• Handle end-to-end complaint management and CSI monitoring.
• Coordinate trade marketing for brand visibility and promotions.
• Plan routes and forecast daily/weekly/monthly sales.
• Lead and train staff and retailers on product knowledge.
• Collaborate with regional teams for network utilization optimization.

Skills

Sales Strategy

Channel Development

Customer Service

Forecasting

Team Management

Merchandising

Business Development

Stakeholder Collaboration

Education

Bachelor's Degree

MBA preferred

Job description

Job Purpose:

• Responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development.
• Responsible for cell sites utilization in that particular grid.

Job Responsibilities:

Sales

• Concentrate on revenue growth from 3G, 4G sales including handset sales by deploying new smartphone shops. and enhance the quality of existing retailers/ smartphone shops.
• To ensure quality of gross adds, 3G/4G gross adds.
• To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid.
• Ensure that timely purchase orders are placed by Franchises to ensure availability of stock at all times.

Customer Services

• Handle end to end Complaint Management, CSI Monitoring, Quality Assurance and customer experience management at franchise.
• Visibility: Coordinate for trade marketing activities regarding Brand Visibility, BTL activities, trade promotions, Market Splash, Company Product visibility, channel awareness, business development and special events in the territory.

Planning

• Identify un-tapped areas in the assigned territory and guide teams to increase retail penetration.
• Guide BDOs in planning sales routes.
• Prepare and submit sales forecast for Sims, scratch cards, Mini load & Recharge on daily / weekly / monthly / basis for effective sales planning.
• Plan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilization.

Team Management & Supervision

• Ensure that staff and retailers are fully trained and equipped with company product knowledge.
• To make periodic visits to the market and ensure stock availability in the entire territory.
• To ensure that the channel partners stay abreast with all the developments in terms of SOP’s, discipline, Targets and Trade Promotions.

Merchandising

• Responsible for availability of POS material at the outlets.

Business Development

• Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid.

Collaboration with Technical Team

• Close collaboration with technology team in region for optimum utilization of network resources such as OPEX, Sites Availability, LTE High Utilization & 3G/4G Accessibility.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Must have a Bachelors Degree. MBA Degree shall be preferred.

Work Experience:

• Up to 4 to 5 years of experience is required.