General Manager - Gold Loans

Sundaram Finance; Zhob; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

Sundaram Finance Limited seeks a senior executive to lead the Gold Loan business from the Corporate Office, owning strategy, growth, profitability, portfolio quality and regulatory compliance. You will drive customer acquisition, branch expansion and partnerships while ensuring strong governance and superior customer experience.

The role requires end-to-end management of the Gold Loan vertical, including risk controls, collections, digital initiatives, and operations excellence across

Responsibilities

• Develop and implement the long-term strategy for the Gold Loan business.
• Drive AUM growth, disbursements, customer acquisition and market penetration.
• Identify new business opportunities and expansion markets.
• Formulate annual operating plans and growth roadmaps.
• Build a scalable and profitable Gold Loan franchise across geographies.
• Monitor market dynamics, competition and emerging business opportunities.
• Manage complete Profit & Loss responsibility for the Gold Loan vertical.
• Achieve targets relating to: AUM, Revenue, Profitability, Yield, Cost-to-Income Ratio, ROA and ROE.
• Optimize branch productivity and business economics.
• Ensure sustainable business growth with healthy margins.
• Design and execute customer acquisition strategies.
• Develop sourcing channels and partnerships.
• Drive repeat business and customer retention.
• Establish sales productivity benchmarks across locations.
• Ensure achievement of business targets across regions.
• Develop innovative Gold Loan products and schemes.
• Recommend pricing strategies based on market conditions.
• Strengthen customer value proposition.
• Drive digital lending initiatives and process automation.
• Enhance competitive positioning in the Gold Loan market.
• Monitor delinquencies, overdue trends, NPA levels, collection efficiency.
• Ensure robust gold appraisal and valuation standards.
• Drive fraud prevention and risk mitigation measures. Establish strong early warning systems and portfolio monitoring mechanisms.
• Ensure adherence to gold custody and storage protocols.
• Strengthen branch-level security controls.
• Ensure compliance with internal audit observations.
• Review vault management and reconciliation processes.
• Minimize operational and fraud risks.
• Develop collections strategy across the portfolio.
• Monitor collection efficiency and recovery performance.
• Oversee auction processes in line with regulatory and internal guidelines.
• Ensure timely disposal of overdue accounts through approved mechanisms.
• Maintain auction governance and customer communication standards.
• Improve operational efficiency and turnaround time.
• Standardize processes across branches.
• Drive digital and workflow automation initiatives.
• Ensure flawless execution of business processes.
• Monitor customer service standards and grievance resolution.
• Ensure compliance with RBI Regulations, Fair Practice Code, KYC/AML Guidelines, Internal Policies, Audit Requirements.
• Liaise with Risk, Compliance, Audit and Legal teams.
• Ensure adherence to corporate governance standards.
• Build and lead a high-performing Gold Loan team.
• Drive employee productivity and capability building.
• Institutionalize performance management systems.
• Foster a culture of accountability and customer-centricity.
• Work closely with MD/CEO, Business Heads, Risk Team, Operations Team, Finance Team, Compliance Team, HR Team.
• Present business performance and strategic initiatives to senior leadership. Represent the organization in industry forums and market interactions.

Job description

Department: Retail Assets /Gold Loan Business

Location: Corporate Office

ReportingTo: Sr.GM

Grade: Senior ManagementTeam (SMT)

Role Purpose

To provide strategic leadership and end-to-end management of the GoldLoan business with complete ownership of growth, profitability, portfolioquality, customer acquisition, branch expansion, operational excellence, riskmanagement and regulatory compliance.

The incumbent will drive the Gold Loan business as an independent profitcenter while ensuring sustainable growth, strong governance standards andsuperior customer experience.

Key Responsibilities

1. Business Strategy & Growth

• Developand implement the long-term strategy for the Gold Loan business.
• DriveAUM growth, disbursements, customer acquisition and market penetration.
• Identifynew business opportunities and expansion markets.
• Formulateannual operating plans and growth roadmaps.
• Builda scalable and profitable Gold Loan franchise across geographies.
• Monitormarket dynamics, competition and emerging business opportunities.

2. P&L Ownership

• Managecomplete Profit & Loss responsibility for the Gold Loan vertical.
• Achievetargets relating to:
  • AUM
  • Revenue
  • Profitability
  • Yield
  • Cost-to-IncomeRatio
  • ROAand ROE
• Optimizebranch productivity and business economics.
• Ensuresustainable business growth with healthy margins.
• Designand execute customer acquisition strategies.
• Developsourcing channels and partnerships.
• Driverepeat business and customer retention.
• Establishsales productivity benchmarks across locations.
• Ensureachievement of business targets across regions.

4. Product & Market Development

• Developinnovative Gold Loan products and schemes.
• Recommendpricing strategies based on market conditions.
• Strengthencustomer value proposition.
• Drivedigital lending initiatives and process automation.
• Enhancecompetitive positioning in the Gold Loan market.

5. Portfolio Quality & Risk Management

• Monitor:
  • Delinquencies
  • Overduetrends
  • NPAlevels
  • Collectionefficiency
• Ensurerobust gold appraisal and valuation standards.
• Drivefraud prevention and risk mitigation measures.Establishstrong early warning systems and portfolio monitoring mechanisms.

6. Gold Custody & Security Governance

• Ensureadherence to gold custody and storage protocols.
• Strengthenbranch-level security controls.
• Ensurecompliance with internal audit observations.
• Reviewvault management and reconciliation processes.
• Minimizeoperational and fraud risks.

7. Collections & Auction Management

• Developcollections strategy across the portfolio.
• Monitorcollection efficiency and recovery performance.
• Overseeauction processes in line with regulatory and internal guidelines.
• Ensuretimely disposal of overdue accounts through approved mechanisms.
• Maintainauction governance and customer communication standards.

8. Operations Excellence

• Improveoperational efficiency and turnaround time.
• Standardizeprocesses across branches.
• Drivedigital and workflow automation initiatives.
• Ensureflawless execution of business processes.
• Monitorcustomer service standards and grievance resolution.

9. Regulatory Compliance & Governance

• Ensurecompliance with:
  • RBI Regulations
  • FairPractice Code
  • KYC /AML Guidelines
  • InternalPolicies
  • AuditRequirements
• Liaisewith Risk, Compliance, Audit and Legal teams.
• Ensureadherence to corporate governance standards.
• Buildand lead a high-performing Gold Loan team.
• Driveemployee productivity and capability building.
• Institutionalizeperformance management systems.
• Fostera culture of accountability and customer-centricity.

11. Stakeholder Management

• Workclosely with:
  • MD /CEO
  • BusinessHeads
  • RiskTeam
  • OperationsTeam
  • FinanceTeam
  • ComplianceTeam
  • HRTeam
• Presentbusiness performance and strategic initiatives to senior leadership.Representthe organization in industry forums and market interactions.