Head of Quality- Speed

Sundaram Finance; Zhob; On-site; PKR 1,500,000 - 2,300,000; Full time

Job summary

Sundaram Finance Limited is seeking a senior specialist in process excellence to champion data-driven improvements across business processes. You will standardise SOPs, target turnaround times, and partner with departments to remove waste using value stream mapping.

Lead DMAIC/DMADV projects and drive CAPA for sustained First Time Right performance. The role requires 15+ years in quality or process excellence, with a Lean Six Sigma Black Belt or Master Black Belt preferred, and solid experience

Qualifications

• 15+ years of experience in quality management, process improvement or operations excellence.
• Lean Six Sigma Black Belt or Master Black Belt preferred.
• Experience in financial services (NBFC, banking, insurance) or related sectors is essential.
• Proven track record leading large-scale process transformation programmes with measurable ROI.

Responsibilities

• Champion the identification and quantification of gaps and inefficiencies across business processes and drive data-backed improvements.
• Lead standardisation of processes by developing and implementing SOPs across all departments; ensure version control and periodic SOP review cycles.
• Drive initiatives to improve turnaround time (TAT) without compromising quality; establish TAT benchmarks aligned to industry standards.
• Partner with departments to streamline workflows and eliminate rework; deploy value stream mapping to visualise waste.
• Analyse recurring errors and quality issues using SPC tools; conduct RCA using structured techniques (5-Why, Fishbone, FMEA).
• Embed corrective and preventive actions (CAPA) to improve First Time Right (FTR) ratios; benchmark against industry peers.
• Establish and monitor measurable quality standards and SLAs; develop internal quality scoring systems.
• Steer DMAIC/DMADV projects; maintain a live project portfolio with RAG status; monitor KPIs and report to senior leadership.
• Facilitate change management for new processes and tools; ensure smooth rollout and stakeholder alignment.
• Identify skill gaps and develop capability-building programmes including Lean Six Sigma awareness and certification paths.

Skills

Process improvement

Value stream mapping

SOP development

Root cause analysis

CAPA

SPC tools

DMAIC/DMADV

Change management

Training & development

Lean Six Sigma

Tools

Lean Six Sigma BB/MBB

Job description

• Champion the identification and quantification of gaps andinefficiencies across business processes and drive data-backed improvements
• Lead the standardisation of processes bydeveloping and implementing SOPs across all departments; ensure version controland periodic SOP review cycles
• Drive initiatives to improveturnaround time (TAT) without compromising quality; establish TAT benchmarksaligned to industry standards
• Partner with departments to streamline workflowsand eliminate rework; deploy value stream mapping to visualise waste

B. Process Optimisation& Root Cause Analysis

• Analyse recurring errors and qualityissues across processes using statistical process control (SPC) tools
• Conduct root cause analysis (RCA)using structured techniques such as 5-Why, Fishbone / Ishikawa, and FMEA toidentify underlying problems
• Embed corrective and preventive actions(CAPA) to improve First Time Right (FTR) ratios
• Benchmark internal processes withindustry standards and leading NBFC / banking peers; publish quarterlybenchmarking reports

C. Quality Assurance& Continuous Improvement

• Establish and monitor measurablequality standards and SLAs across all functions
• Develop and drive internal quality scoring systems totrack errors and performance at department and individual levels
• Conduct periodic audits and reviewsto ensure adherence to standards; maintain an audit calendar with definedfrequency by risk category
• Promote a culture of continuousimprovement across all levels of the organisation.

D. Project Management

• Steer and execute DMAIC / DMADV - structured qualityimprovement projects across departments
• Establish clarity and ownership of project scope, timelines, anddeliverables; maintain a live project portfolio tracker with RAG status
• Coordinate with cross-functionalteams to ensure smooth execution; chair monthly Quality Steering Committeemeetings
• Monitorprogress against KPIs and communicate strategic updates to senior leadership

E. Change Management

• Facilitate adoption of new processes, tools,and quality initiatives using structured change management frameworks
• Ensure effective roll-out oftransformation initiatives across departments
• Alignstakeholders tobuild commitment and shared accountability for quality outcomes
• Minimise operational disruptionduring process changes and conduct post-implementation reviews (PIR)

F. Training &Development

• Identify skill gaps related toquality and process adherence through competency assessments and error patternanalysis
• Create and delivercapability-building programmes ,including Lean Six Sigma awareness and certification pathways
• Develop and enable a QualityChampions Network with clear accountability and ownership
• Promote awareness of quality standards, SOP adherence,and FTR practices through sustained engagement platforms such as town halls,newsletters, and digital learning

Preferred Candidate Profile

• 15+ years of experiencein quality management, process improvement, or operations excellence
• Lean Six Sigma Black Belt (BB) orMaster Black Belt (MBB) certification is preferred
• Prior experience in financialservices (NBFC, banking, insurance), GCC or manufacturing sector is essential
• Demonstrated track record of leadinglarge-scale process transformation programmes with measurable ROI