Associate - Credit Operations.MGN Pak-Retail Banking Ops -RCO.Operations Group-PAKCOE

Mashreq; Karachi Division; On-site; PKR 600,000 - 860,000; Full time

Job summary

Mashreq is seeking a Mortgage - Home Loan Operations professional to verify loan documents and process disbursements in our system, ensuring compliance with standard operating guidelines for Mortgage-Home Loans, SME LAP, and Auto Loans.

You will prepare documentation checklists, record discrepancies, and raise exceptions while maintaining strict maker-checker controls to ensure quality and accuracy in all processes.

Qualifications

• Graduate with 1–3 years’ work experience in operations.
• Excellent analytical skills.
• Good system skills with MS Office and Outlook.
• Experience in banking policies and credit parameters.
• Strong communication and interpersonal abilities.

Responsibilities

• Perform verification of loan documents as per SOPs for Mortgage-Home Loan, SME LAP, and Auto Loans.
• Verify disbursal documents and ensure alignment with Credit approval and SOP guidelines.
• Prepare documentation check lists and record observations/discrepancies; raise exceptions.
• Execute loan disbursals and update loan fields in the system; ensure accurate postings.
• Handle servicing requests (settlement, postponement, rescheduling, due date changes, Insurance switches).
• Maintain maker-checker controls and ensure documentation quality and transaction accuracy.
• Provide MIS updates and support SLA/TAT adherence; coordinate with onshore team.
• Assist with system issues, UATs, and ad hoc business requests.

Skills

Excellent analytical skills

System skills

Banking policies knowledge

Communication skills

Interpersonal skills

Tools

MS Office (Word, Excel, PowerPoint)

MS Outlook

Job description

Mortgage - Home Loan

• Perform verification of loan documents as per standard Operating Guidelines Mortgage-Home Loan conventional and Islamic.
• Verify all disbursal documents provided by Sales team (KYC, application form, Offer letter, loan agreement, property docs, insurance policies and undertakings) and ensure documentation is in line with Credit approval and SOP guidelines.
• Prepare documentation check list for all credit documents required as per offer letter and record observations / discrepancies in check list and raise exceptions.
• Execute loan disbursals and ensure loan fields are updated as per documents provided in system.
• Ensure financial transactions are posted without error and forwarded to Checker for authorization.
• Handling loan servicing requests (loan settlement, postponement, rescheduling, Due date Change, Insurance switch, loan amendments & Issuance of release letters post loan settlement) review of customer docs and approvals and transaction execution in system.
• Ensure ADM’s are adhered to for transaction processing.
• To ensure appropriate controls are in place and maker checker process is followed for documentation check and transaction execution.
• Ensure that quality is maintained in documentation review and transaction execution.

SME / LAP (Loan against Property)

• Perform verification of loan documents as per SME standard Operating Guidelines.
• Verify all disbursal documents provided by Sales team (KYC, application form, offer letter, agreement, property docs, insurance policies and undertakings) and ensure documentation is in line with Credit approval and SOP guidelines.
• Prepare documentation check list and record observations / discrepancies in check list and raise exceptions.
• Execute loan disbursals in system and ensure loan fields are updated as per documents provided.
• Ensure accuracy of financial transactions and forwarded the cases to Checker for authorization.
• Ensure that quality and accuracy while documentation review and transaction execution.

Auto / Car Loans:

• Perform verification of loan documents as per car loan standard Operating guidelines.
• Prepare documentation check list and record observations. In case of discrepancies in loan documents, update the check list and raise exceptions.
• Issue LPO for auto loans post documentation review and forward the case to checker for review / authorization.
• Execute loan disbursals and ensure loan fields are updated as per documents provided in system.
• Ensure financial transactions are posted without error and forwarded to Checker for authorization.
• Execute lien / releases in system as per loan document / customer request.
• Ensure that quality and accuracy while documentation review and transaction execution.

MIS / Reports / Reconciliation:

• Ensure MIS tracker are updated in timely manner and circulated to key business stake holders.
• Ensure tracking of deferrals and Insurance and report escalation to relevant stake holders.
• Preform tracking of externally assigned insurance policies as per defined process.
• Prepare monthly declaration reports for group insurance cases to get the life and property coverage.
• Perform GL reconciliations within agreed timelines and ensure NIL exceptions, circulate the reports to all stake holders.
• Tracking of system issues and liaising with various departments for issue resolution.
• Participate in UAT’s for system changes and automation.
• Support Adhoc Business requests.
• Customer complaints review and resolution.
• E nsure effective coordination with onshore team to meet SLA and TAT.
• M aintain a positive working relationship with colleagues.

Key Result Areas

• Scrutiny of all loan documents / contracts for secured products.
• Execute disbursement in system and update MIS Trackers.
• Perform verification of servicing requests and execute transactions in system.
• Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
• Perform GL reconciliation and circulate the reports to stake holders.
• Ensure Customer satisfaction with nil complaints.
• Ensure TAT and SLA is maintained for loan processing.
• Meeting KPI and accuracy bench marks.

Operating Environment, Framework and Boundaries, Working Relationships- Handling day to day queries / issues and assist team leader to resolve the same.

• Maintain Quality standards with nil exceptions.

Problem Solving

• Understanding the policies and parameters of product for disbursement process and be able to transact within the system and tackle day to day system based hindrances.
• Analyze the errors committed and work to improve those errors.

Decision Making Authority & Responsibility

• Execute transaction as per laid down process / delegated limits.

Knowledge, Skills and Experience

• Graduate with 1-3 years’ work experience in operations.
• Excellent analytical skills.
• Good system skills, MS Office (Word, Excel & Power Point), MS Outlook.
• Experience in banking policies and credit parameters.
• Possess good communication, interpersonal skills.