Front Desk Officer

The International School; Karachi Division; On-site; PKR 401,760 - 602,640; Full time

Job summary

The International School is seeking a professional Front Desk Officer to manage daily reception and administrative tasks that support students, teachers and parents. Based at our Karachi campus, you will ensure a welcoming front desk environment and efficient handling of enquiries and workflows.

You will greet visitors, route calls, manage attendance records and coordinate communications with staff, students and parents, while maintaining confidentiality and professionalism in a busy school

Qualifications

• Strong verbal communication and interpersonal skills to interact effectively with students, parents, teachers and visitors.
• Basic administrative abilities: filing, record keeping, photocopying, data entry and document handling.
• Proficiency with MS Office applications (Word, Excel) and comfortable using school management or database systems for attendance and records.
• Telephone etiquette and message-taking accuracy, with the ability to prioritize and route enquiries.
• Attention to detail and confidentiality when handling student and staff information.
• Organizational skills to manage multiple tasks, maintain front-desk supplies and schedule appointments.

Responsibilities

• Greet and assist students, parents, visitors and staff at the main reception; maintain a courteous and professional front-desk presence.
• Answer and route incoming telephone calls, take accurate messages and follow up as required.
• Manage student attendance logs, visitor sign-in/out records and maintain confidentiality of records.
• Process routine administrative tasks such as filing, photocopying, preparing letters and distributing circulars to staff and parents.
• Coordinate appointment schedules for school administrators, teachers and parent meetings; maintain daily calendars.
• Receive and direct deliveries, maintain inventory of front-desk supplies and liaise with facilities/maintenance when needed.
• Assist with student admission procedures and related documentation.

Skills

Verbal communication

Interpersonal skills

Administrative tasks

MS Office

Telephone etiquette

Documentation & data entry

Organization

Tools

MS Office

Word

Excel

Job description

Job Description

About the role The International School (Pvt. Ltd.), a well-established education management organization operating school-based services since 1996 in Karachi, is seeking a professional Front Desk Officer to manage daily reception and administrative tasks that support students, teachers and parents. This role sits at the heart of school operations, ensuring smooth communication, a welcoming reception environment and efficient handling of enquiries and administrative workflows.

Key responsibilities include:

• Greet and assist students, parents, visitors and staff at the main reception; maintain a courteous and professional front-desk presence.
• Answer and route incoming telephone calls, take accurate messages and follow up as required.
• Manage student attendance logs, visitor sign-in/out records and maintain confidentiality of records.
• Process routine administrative tasks such as filing, photocopying, preparing letters and distributing circulars to staff and parents.
• Coordinate appointment schedules for school administrators, teachers and parent meetings; maintain daily calendars.
• Receive and direct deliveries, maintain inventory of front-desk supplies and liaise with facilities/maintenance when needed.
• Assist with student admission procedures and related documentation.

Job Specification

Required skills

• Strong verbal communication and interpersonal skills to interact effectively with students, parents, teachers and visitors.
• Basic administrative abilities: filing, record keeping, photocopying, data entry and document handling.
• Proficiency with MS Office applications (Word, Excel) and comfortable using school management or database systems for attendance and records.
• Telephone etiquette and message-taking accuracy, with the ability to prioritize and route enquiries.
• Attention to detail and confidentiality when handling student and staff information.
• Organizational skills to manage multiple tasks, maintain front-desk supplies and schedule appointments.
• Ability to remain calm under pressure and follow established school policies and emergency procedures.
• Customer-service orientation, professional appearance and punctuality.