Front Desk Officer

Sukh Chayn Residence; Islamabad; On-site; PKR 725,000 - 781,000; Full time

Job summary

Sukh Chayn Residence Islamabad is seeking a Front Desk Officer for a full-time, on-site role at our facilities in Islamabad. You will welcome residents and guests, handle inquiries, manage calls, and support various departments to ensure smooth daily operations.

The ideal candidate has 3–4 years of receptionist experience, excellent English communication, and proficiency with MS Office and CRM/front-desk software. Rotational shifts are required.

Qualifications

• Intermediate or Bachelor’s degree required.
• Strong interpersonal skills and English communication.
• Minimum 3–4 years of receptionist experience, preferably in hotel/residential setting.
• Proficiency with MS Word, Excel, Outlook, PowerPoint and Adobe Acrobat.

Responsibilities

• Greet visitors and manage front desk with professional demeanor.
• Handle inquiries and forward complex issues to Administration, Marketing, or Maintenance.
• Manage phone calls and outgoing communications.
• Support Marketing, Finance, Admin & Project departments as needed.
• Issue key cards and maintain CRM resident records.

Skills

Interpersonal skills

English communication

Multitasking

Adaptability

Calm demeanor

Planning and organizing

High energy

Flexibility

Education

Bachelor’s degree

Intermediate

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Adobe Acrobat

CRM software

Job description

Sukh Chayn Residence Islamabad is hiring

Position: Front Desk Officer

Location: F-10 Markaz Islamabad

The Front Desk Officer role is a full-time on-site position located in Islamabad. The officer will be responsible for managing the front desk, handling resident's complaints & receptionist duties, providing excellent customer service to residents and guests, managing office equipment, and assisting with general office administration tasks.

As the welcoming face of Sukh Chayn Residence Islamabad, this role plays a pivotal part in creating positive first impressions. We are looking for an individual with a warm and approachable demeanor, combined with keen perception and unwavering professionalism. The ideal candidate will excel in customer service, ensuring that all visitors receive the utmost assistance and accurate information.

Key Responsibilities

• Warmly greet and welcome all guests, fostering a hospitable atmosphere.
• Maintain a tidy and well-organized front desk.
• Handle inquiries and address concerns, effectively forwarding complex issues to relevant departments such as Administration, Marketing, and Maintenance.
• Professionally manage phone calls.
• Reach out to clients/residents via outbound calls, emails and messages to remind customers of upcoming or overdue payments.
• Oversee various clerical and administrative tasks, including file management and data recording.
• Receive incoming mail, packages, and other deliveries, ensuring their proper distribution.
• Prepare outgoing correspondence, packages, and parcels.
• Efficiently manage email correspondence, sorting and forwarding messages as needed.
• Provide vital support to the Marketing, Finance, Admin & Project Department in various tasks.
• Issue key cards to clients, residents & guests ensuring secure and accurate access to the building.
• Utilize front desk management software and Customer Relationship Management (CRM) systems to maintain resident information and facilitate efficient operations.
• Be ready to take on additional responsibilities as assigned.

Qualifications

• Intermediate or Bachelor’s degree
• Strong interpersonal skills, including the ability to effectively communicate with diverse groups of people
• Proficiency in English communication is mandatory.
• Minimum 3-4 Years of prior experience in receptionist duties, preferably in a hotel or residential setting
• Familiarity with essential software, including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
• Experience with office equipment, including multi-line phone systems.
• Knowledge of front desk management software and CRMs for efficient data management.

Key Skills and Competencies

• Adaptability: Capable of adjusting to changing circumstances and tasks.
• Calm Demeanor: Maintain composure and professionalism, even in high-pressure situations.
• Multitasking: Effectively manage and prioritize multiple responsibilities.
• Planning and Organizing Skills: Ensure tasks are completed efficiently and in a well-organized manner.
• High Energy Level: Bring enthusiasm and positivity to the role.
• Flexibility: Willing to adapt and take on various duties as needed.

This role requires working on a rotational shift schedule, including morning, evening, and night shifts.

If you are a dedicated and customer-oriented professional, we invite you to join our team as our Front Desk Officer. Your role will be instrumental in leaving a lasting positive impression on our visitors and residents.

Job Type: Full-time

Pay: PKR 65, 000 - PKR 70, 000