Front Desk Officer

American Lycetuff DNK School System; Lahore; On-site; PKR 279,000 - 446,000; Full time

Job summary

American Lycetuff DNK School System is seeking a proactive Front Desk Officer to greet visitors, answer calls, and maintain a professional reception area. You will support administrative tasks and coordinate with staff across departments.

The role requires strong communication, exceptional organization, and the ability to handle confidential information with discretion. This full-time position involves standard office hours with occasional peak periods.

Qualifications

• Proven experience as a front desk officer or similar role.
• Proficient in Microsoft Office.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive information confidentially.

Responsibilities

• Greet and welcome visitors, clients, and employees professionally.
• Answer and direct phone calls and take messages.
• Manage front desk and keep it tidy and organized.
• Assist visitors and direct to proper office or department.
• Handle mail and packages; distribute accordingly.
• Maintain security by following procedures and logging.
• Schedule and coordinate appointments and meetings.
• Assist with data entry, filing, and maintaining records.
• Coordinate with internal staff for effective communication.

Skills

Front desk

MS Office proficiency

Communication

Organization

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description:

Responsibilities

• Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.


• Answer and direct phone calls, taking messages as needed.


• Manage the front desk, ensuring it remains tidy and organized.


• Provide assistance to visitors by answering questions or directing them to the appropriate office or department.


• Handle incoming and outgoing correspondence, distributing mail and packages accordingly.


• Maintain security by following procedures and monitoring logbook.


• Schedule and coordinate appointments and meetings as necessary.


• Assist with administrative tasks, such as data entry, filing, and maintaining records.


• Liaise with internal staff at all levels and ensure effective internal and external communication.

Requirements

• Proven experience as a front desk officer or relevant position.


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).


• Knowledge of office management and basic administrative processes and procedures.


• Strong communication and interpersonal skills.


• Excellent organizational and multitasking abilities.


• Customer service-oriented and polished appearance.


• Ability to handle sensitive information with discretion and confidentiality.

Qualifications

• High school diploma or equivalent; additional qualifications will be a plus.


• Previous experience in a customer-facing role preferred.


• Ability to work independently and as part of a team.


• Keen attention to detail and problem-solving skills.


• Ability to remain calm under pressure and in challenging situations.

Working Conditions

• Full-time position requiring physical presence at the workplace.


• Standard office hours with occasional need for flexibility during peak periods.