Front Desk Officer

Royal Inn Hotel; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Royal Inn Hotel in Karachi seeks a Front Desk Officer for a full-time, on-site position at Sharae Faisal and Clifton. You will greet guests, manage check-in/check-out, handle reservations, and answer inquiries in person or by phone, delivering a friendly, professional welcome.

Responsibilities include coordinating with housekeeping, processing payments, maintaining guest records, and assisting with mail and office tasks.

Qualifications

• Strong interpersonal and professional communication with guests and team members.
• Experience with receptionist duties including check-ins/check-outs, reservations, and phone/email inquiries.
• Proven customer service skills focused on hospitality and guest satisfaction.
• Familiarity with office equipment and administration tasks (computers, printers, mail).
• Previous hotel/hospitality experience is highly preferred.
• Ability to work on-site in Karachi with rotating shifts, including evenings, weekends, holidays.
• Good organizational skills and attention to detail in a fast-paced setting.
• Basic proficiency in hotel management or reservation software and MS Office tools is advantageous.
• Fluency in English and local languages is beneficial for guest interactions.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Answer inquiries in person and by phone to assist guests.
• Handle reservations and maintain guest records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Process payments and billing accurately.
• Respond to guest concerns and provide information on services and local attractions.
• Support administrative tasks like mail, front desk supplies, and office equipment.

Skills

Interpersonal skills

Receptionist duties

Customer service

Office administration

MS Office

English proficiency

On-site rotating shifts

Tools

Hotel reservation software

MS Office tools

Job description

Role Description The Front Desk Officer is a full-time, on-site role based at one of our hotels; Sharae Faisal and Clifton, in Karachi. This role is responsible for greeting guests, managing check-in and check-out procedures, answering inquiries in person and by phone, and ensuring a professional and welcoming front desk experience. Daily tasks include handling reservations, maintaining guest records, coordinating with housekeeping and other departments, and processing payments and billing. The Front Desk Officer will also respond to guest concerns, provide information about hotel services and local attractions, and support administrative tasks such as managing mail, maintaining front desk supplies, and operating office equipment. The role requires consistent adherence to hotel policies and a focus on delivering courteous, efficient, and personalized service to all guests.

Qualifications

• Strong interpersonal skills and the ability to communicate clearly and professionally with guests and team members.
• Experience with receptionist duties, including managing check-ins/check-outs, handling reservations, and answering phone calls and emails.
• Proven customer service skills, with a focus on hospitality, problem-solving, and creating positive guest experiences.
• Familiarity with office equipment and office administration tasks, such as using computers, telephones, printers, and maintaining records.
• Previous experience in a hotel or hospitality environment is highly preferred.
• Ability to work on-site in Karāchi in rotating shifts, including evenings, weekends, and holidays.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.
• Basic proficiency in hotel management or reservation software and MS Office tools is an advantage.
• Fluency in English and local languages is beneficial for interacting with diverse guests.