Guest Experience Concierge

Royal Inn Hotel; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Royal Inn Hotel in Karachi seeks a Front Desk Officer for a full-time, on-site position at Sharae Faisal and Clifton. You will greet guests, manage check-in/check-out, handle reservations, and answer inquiries in person or by phone, delivering a friendly, professional welcome.

Responsibilities include coordinating with housekeeping, processing payments, maintaining guest records, and assisting with mail and office tasks.

Qualifications

• Strong interpersonal and professional communication with guests and team members.
• Experience with receptionist duties including check-ins/check-outs, reservations, and phone/email inquiries.
• Proven customer service skills focused on hospitality and guest satisfaction.
• Familiarity with office equipment and administration tasks (computers, printers, mail).
• Previous hotel/hospitality experience is highly preferred.
• Ability to work on-site in Karachi with rotating shifts, including evenings, weekends, holidays.
• Good organizational skills and attention to detail in a fast-paced setting.
• Basic proficiency in hotel management or reservation software and MS Office tools is advantageous.
• Fluency in English and local languages is beneficial for guest interactions.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Answer inquiries in person and by phone to assist guests.
• Handle reservations and maintain guest records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Process payments and billing accurately.
• Respond to guest concerns and provide information on services and local attractions.
• Support administrative tasks like mail, front desk supplies, and office equipment.

Skills

Interpersonal skills

Receptionist duties

Customer service

Office administration

MS Office

English proficiency

On-site rotating shifts

Tools

Hotel reservation software

MS Office tools

Job description

Royal Inn Hotel in Karachi seeks a Front Desk Officer for a full-time, on-site position at Sharae Faisal and Clifton. You will greet guests, manage check-in/check-out, handle reservations, and answer inquiries in person or by phone, delivering a friendly, professional welcome.

Responsibilities include coordinating with housekeeping, processing payments, maintaining guest records, and assisting with mail and office tasks.