Front Desk Officer

Aurhom By Royal Inn; Karachi Division; Vor Ort; PKR 279.000 - 391.000; Vollzeit

Benefits dieser Stelle

Shared staff accommodation

Zusammenfassung

Aurhom By Royal Inn in Karachi seeks a Front Desk Officer to welcome guests and manage check-ins, check-outs, and reservations. You will answer calls and emails, handle inquiries, and coordinate with housekeeping to maintain smooth operations.

The role requires excellent English communication, strong customer service, and the ability to work in shifts, including evenings and weekends. High school diploma required; hospitality knowledge is a plus.

Qualifikationen

• Proven interpersonal and customer service skills.
• Experience in front desk, receptionist duties, reservations, and guest inquiries.

Aufgaben

• Provide a warm, professional welcome to guests on check-in and check-out.
• Handle reservations, inquiries, and guest requests efficiently.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain accurate guest records and billing information.

Kenntnisse

Interpersonal skills

Customer service

Receptionist duties

Office administration

English proficiency

Communication skills

Shift work

Hospitality experience

Detail-oriented

Ausbildung

High school diploma

Hospitality or business admin education a plus

Tools

Hotel PMS / front desk software

Jobbeschreibung

Company Description

Aurhom By Royal Inn is a premium boutique hotel located in the heart of Clifton, Karachi, catering to business travelers and guests who value comfort, style, and personalized hospitality.

Role Description

The Front Desk Officer is responsible for providing a welcoming and professional first point of contact for guests, ensuring smooth check-in and check-out processes and handling reservations and inquiries. Day-to-day tasks include managing front desk operations, answering phone calls and emails, coordinating with housekeeping and other departments, and maintaining accurate guest records and billing. The role also involves addressing guest requests and concerns promptly, providing information about hotel services and local attractions, and upholding Aurhom’s standards of personalized hospitality. This is a full-time, on-site role based in Karachi, requiring consistent presence at the hotel front desk.

Qualifications

• Candidates should possess strong interpersonal skills and customer service abilities to interact effectively and professionally with guests and colleagues.
• Candidates should demonstrate proficiency in receptionist duties, including managing check-ins/check-outs, reservations, and guest inquiries at the front desk.
• Candidates should be familiar with office administration tasks such as record keeping, handling correspondence, and maintaining organized front desk documentation.
• Candidates should be able to operate office equipment and basic hotel management or reservation systems efficiently.
• Candidates should have good spoken and written communication skills in English; proficiency in local languages is an advantage.
• Candidates should be detail-oriented, reliable, and able to work in shifts, including evenings, weekends, and holidays as needed.
• Previous experience in front desk, hospitality, or customer-facing roles is preferred.
• A high school diploma or equivalent is required; further education in hospitality or business administration is a plus.
• Competitive salary offered and shared staff accommodation is also available.