Concierge Assistant

EcoFarm Solutions; Karachi Division; On-site; PKR 1,668,000 - 2,781,000; Full time

Benefits offered by this job

Accommodation provided

Visa provided

Growth opportunities

Friendly work environment

Job summary

EcoFarm Solutions in Karachi is seeking a friendly Concierge Assistant to provide exceptional guest services and assist the Concierge with various tasks. The role requires a detail-oriented, organized individual who enjoys interacting with people from diverse backgrounds.

You will greet guests, assist with check-in/check-out, answer inquiries, and provide information about local attractions. The position offers accommodation and visa assistance, with room for growth within the company.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service is a plus.
• Excellent English communication; other languages are a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with Karachi attractions and amenities.
• Ability to work flexible hours including evenings, weekends, and holidays if needed.

Responsibilities

• Greet and welcome guests in a professional and warm manner.
• Assist guests with check-in and check-out procedures.
• Answer phone calls and respond to inquiries in a timely manner.
• Provide information about local attractions, restaurants, and transportation options.
• Make reservations for guests at restaurants or events.
• Handle mail, packages, and deliveries for guests.
• Maintain cleanliness and organization of the lobby/reception area.
• Assist the Concierge with administrative tasks such as filing, data entry, etc.
• Ensure guest satisfaction by addressing any concerns or issues promptly.

Skills

Customer service

Interpersonal skills

Communication in English

Flexible schedule

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

We are seeking a friendly and efficient Concierge Assistant to join our team in Karachi. As a Concierge Assistant, you will be responsible for providing exceptional customer service to guests and assisting the Concierge with various tasks. This role is ideal for someone who is detail-oriented, organized, and enjoys interacting with people from diverse backgrounds.

Responsibilities

• Greet and welcome guests in a professional and warm manner
• Assist guests with check-in and check-out procedures
• Answer phone calls and respond to inquiries in a timely manner
• Provide information about local attractions, restaurants, and transportation options
• Make reservations for guests at restaurants or events
• Handle mail, packages, and deliveries for guests
• Maintain cleanliness and organization of the lobby/reception area
• Assist the Concierge with administrative tasks such as filing, data entry, etc.
• Ensure guest satisfaction by addressing any concerns or issues promptly

Requirements

• High school diploma or equivalent; Bachelor's degree preferred
• Previous customer service experience is a plus
• Excellent communication skills in English (additional languages are a plus)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with local attractions and amenities in Karachi
• Ability to work flexible hours including evenings, weekends, and holidays if needed

Benefits

• Competitive salary of 900$ per month
• Accommodation provided by the company
• Free visa and ticket provided by the company
• Opportunity for growth within the company
• Supportive and friendly work environment

We welcome applications from all qualified candidates regardless of gender.