Guest Experience Front Desk - Hotel w/ Staff Accommodation

Aurhom By Royal Inn; Karachi Division; On-site; PKR 279,000 - 391,000; Full time

Benefits offered by this job

Shared staff accommodation

Job summary

Aurhom By Royal Inn in Karachi seeks a Front Desk Officer to welcome guests and manage check-ins, check-outs, and reservations. You will answer calls and emails, handle inquiries, and coordinate with housekeeping to maintain smooth operations.

The role requires excellent English communication, strong customer service, and the ability to work in shifts, including evenings and weekends. High school diploma required; hospitality knowledge is a plus.

Qualifications

• Proven interpersonal and customer service skills.
• Experience in front desk, receptionist duties, reservations, and guest inquiries.

Responsibilities

• Provide a warm, professional welcome to guests on check-in and check-out.
• Handle reservations, inquiries, and guest requests efficiently.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain accurate guest records and billing information.

Skills

Interpersonal skills

Customer service

Receptionist duties

Office administration

English proficiency

Communication skills

Shift work

Hospitality experience

Detail-oriented

Education

High school diploma

Hospitality or business admin education a plus

Tools

Hotel PMS / front desk software

Job description

Aurhom By Royal Inn in Karachi seeks a Front Desk Officer to welcome guests and manage check-ins, check-outs, and reservations. You will answer calls and emails, handle inquiries, and coordinate with housekeeping to maintain smooth operations.

The role requires excellent English communication, strong customer service, and the ability to work in shifts, including evenings and weekends. High school diploma required; hospitality knowledge is a plus.