Folio Collector - CSR

Premier NX; Lahore; On-site; PKR 446,400 - 669,600; Full time

Benefits offered by this job

Market-competitive salary

Career growth opportunities

Medical coverage (IPD)

Life insurance

Paid leaves

Job summary

Premier NX is looking for a detail-oriented individual in Lahore to manage hotel room receipt reconciliation and enhance overall customer service processes. You will collaborate with clients and hotel partners to resolve discrepancies while maintaining organized records and ensuring client satisfaction.

The ideal candidate will have 1-2 years of customer service experience, exceptional communication skills, and proficiency in Microsoft Office, especially Excel.

We offer a market-competitive salary along with various employee benefits including medical coverage and paid leaves.

Qualifications

• 1 to 2 years of customer service experience.
• Bachelor's degree preferred.
• Call center experience preferred.
• Exceptional customer service skills with keen attention to detail.
• Ability to make judgment calls based on multiple variables.

Responsibilities

• Collect hotel room receipts and reconcile charges.
• Keep client and finance requirements organized.
• Collaborate with clients and hotel partners.
• Process high volumes of room receipts efficiently.

Skills

Customer service experience

Strong written and verbal communication

Microsoft Excel expertise

Ability to manage conflicting priorities

Education

Bachelor's degree

Tools

Travel reservation system

Microsoft Office suite

Job description

About the Role

• Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information.
• Keeping all client and finance requirements organized and tracked appropriately.
• Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
• Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.

Qualifications

• 1 to 2 years of customer service experience
• Bachelor's degree preferred
• Call center experience preferred
• Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
• Ability to make judgment calls based on multiple variables and stay organized while interpreting different streams of information.
• Ability to build productive relationships with clients, hotel partners and coworkers.
• Comfortable working in Microsoft Office suite, with specific expertise in Microsoft Excel
• Ability to work comfortably in a fast-paced environment and adapt quickly to changing situations, calmly manage conflicting priorities to ensure internal and external customer satisfaction.
• Previous experience with a travel reservation system is considered an asset.

What We Offer

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives

Location: NASTP, Cantt, Lahore
Shift: EST Night