Customer Service Concierge

CoreStruct Solutions; Lahore; On-site; PKR 3,158,000 - 4,273,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Training and development programs

Friendly work environment

Job summary

CoreStruct Solutions in Lahore seeks a motivated Customer Service Concierge to greet guests, provide local information, make reservations and coordinate with departments to meet guest needs. This role emphasizes friendly, proactive service and professionalism on every interaction.

The position requires excellent English, strong communication, and the ability to work flexible hours, including weekends. A high school diploma is required; hospitality experience is preferred.

Qualifications

• High school diploma or equivalent education required; hospitality degree preferred.
• Minimum 2 years of experience in customer service or front desk.
• Excellent English communication; multilingual a plus.
• Ability to work flexible hours including weekends and holidays.
• Able to stand for extended periods.

Responsibilities

• Greet and welcome guests upon arrival.
• Provide information about local attractions, restaurants and events.
• Make reservations, bookings and arrangements for guests as requested.
• Handle guest complaints or concerns in a timely and professional manner.
• Maintain knowledge of hotel services, facilities and policies.
• Assist with check-ins/check-outs, room assignments and luggage handling.
• Coordinate with other departments to fulfill guest requests.
• Monitor guest satisfaction through feedback and surveys.

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Flexibility

Education

High school diploma or equivalent

Hospitality degree preferred

Job description

We are in search of a highly motivated and customer-oriented individual to join our team as a Customer Service Concierge As a concierge you will be responsible for providing exceptional service to our clients and ensuring their needs are met during their stay This position is based in Lahore and we welcome all nationalities to apply

Responsibilities

• Greet and welcome guests upon arrival
• Provide information about local attractions restaurants and events
• Make reservations bookings and arrangements for guests as requested
• Handle guest complaints or concerns in a timely and professional manner
• Maintain knowledge of hotel services facilities and policies
• Assist with check-inscheck-outs room assignments and luggage handling
• Coordinate with other departments to fulfill guest requests
• Monitor guest satisfaction through feedback and surveys

Requirements

• High school diploma or equivalent education required degree in hospitality or related field preferred
• Minimum 2 years of experience in customer service or front desk role
• Excellent communication skills in English knowledge of other languages is a plus
• Strong organizational and problem-solving skills
• Ability to work flexible hours including weekends and holidays
• Must be able to stand for extended periods of time

Benefits

• Competitive salary of 1200$
• Opportunities for career growth within the company
• Training and development programs
• Friendly work environment

If you are passionate about providing exceptional customer service and enjoy interacting with people from all over the world then this is the perfect opportunity for you