Folio Collector & Discrepancy CSR - Night Shift

Premier NX; Lahore; On-site; PKR 446,400 - 669,600; Full time

Benefits offered by this job

Market-competitive salary

Career growth opportunities

Medical coverage (IPD)

Life insurance

Paid leaves

Job summary

Premier NX is looking for a detail-oriented individual in Lahore to manage hotel room receipt reconciliation and enhance overall customer service processes. You will collaborate with clients and hotel partners to resolve discrepancies while maintaining organized records and ensuring client satisfaction.

The ideal candidate will have 1-2 years of customer service experience, exceptional communication skills, and proficiency in Microsoft Office, especially Excel.

We offer a market-competitive salary along with various employee benefits including medical coverage and paid leaves.

Qualifications

• 1 to 2 years of customer service experience.
• Bachelor's degree preferred.
• Call center experience preferred.
• Exceptional customer service skills with keen attention to detail.
• Ability to make judgment calls based on multiple variables.

Responsibilities

• Collect hotel room receipts and reconcile charges.
• Keep client and finance requirements organized.
• Collaborate with clients and hotel partners.
• Process high volumes of room receipts efficiently.

Skills

Customer service experience

Strong written and verbal communication

Microsoft Excel expertise

Ability to manage conflicting priorities

Education

Bachelor's degree

Tools

Travel reservation system

Microsoft Office suite

Job description

Premier NX is looking for a detail-oriented individual in Lahore to manage hotel room receipt reconciliation and enhance overall customer service processes. You will collaborate with clients and hotel partners to resolve discrepancies while maintaining organized records and ensuring client satisfaction.

The ideal candidate will have 1-2 years of customer service experience, exceptional communication skills, and proficiency in Microsoft Office, especially Excel.

We offer a market-competitive salary along with various employee benefits including medical coverage and paid leaves.