Customer Support Specialist

Transpotech Services; Lahore; On-site; PKR 1,004,000 - 1,339,000; Full time

Benefits offered by this job

Performance incentives

Medical insurance

Provident fund

Life insurance

Office activities & events

Paid time off

Leave encashment

Annual increments

Training opportunities

Job summary

Transpotech Services in Lahore is looking for a Customer Service professional to ensure excellent service delivery and efficient dispatching of drivers for our clients. You will be the primary point of contact for customers and handle inquiries.

The role requires superb English, a professional attitude, and experience with CRMs. You will process orders, maintain records, and coordinate with the team to resolve concerns while striving for high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent; abroad preferred.
• Strong spoken English with neutral American/British accent preferred.
• Experience in customer support and with CRMs.

Responsibilities

• Respond to customer inquiries promptly across channels.
• Process orders, forms, and requests accurately.
• Maintain records of interactions and transactions.
• Coordinate with team to resolve complaints and improve service.
• Provide feedback to improve customer service processes.

Skills

Excellent English

Communication

Multitasking

CRM familiarity

Customer service experience

Education

Bachelor’s degree

Tools

CRMs

Typing

Job description

Location: DHA Phase 8, 45 - D, Lahore

Shift: Night shift (Rotational, 5 days a week)

Salary: 90k - 120 PKR (+ incentives)

This is an office-based role.

Position Overview:

Transpotech is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring excellent service delivery and efficient dispatching of drivers for our clients. You will be the key point of contact for customers and handling inquiries.

Job Description

• Having Excellent spoken English skills and a neutral, American or British accent is MANDATORY.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complains.
• Knowing our service' inside and out so that you can answer questions.
• Processing orders, forms, applications and requests.
• Keep records of customer interactions, transaction, comments and complains.
• Communicating and coordinating with team as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements for the role:

• Bachelor's Degree or equivalent (from abroad preferred)
• Foreign Exposure in English speaking countries is preferred
• Ability to multitask
• Familiarity and experience with CRMs
• Strong computer and typing expertise
• Experience working in Customer support roles (US experience is preferable)
• Excellent Spoken English skills with (American or British accent preferred)

What We Offer:

• Performance incentives.
• Medical Insurance
• Provident fund. (3%-7.5%)
• Life insurance. (500k)
• Monthly office activities and events.
• 12 PTO's
• Leaves encashment.
• Annual increments. (5-30 %)
• Training and professional development opportunities.