Call Center Agent — Flexible Hours, Customer Support

Brickstech; Lahore; On-site; Full time

Job description

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NEXUM GLOBAL SOLUTIONS (SMC-PRIVATE) LIMITED

Call center agent

Lahore

PKR

30,000 - 45,000

On-site

Full-time

Fresh Graduate

Job Description

Responsibilities

• Handle inbound and outbound calls in a timely and professional manner.
• Respond to customer inquiries and provide accurate information.
• Assist customers with troubleshooting and resolving issues.
• Maintain customer satisfaction by providing courteous service.
• Keep records of all conversations in the call center database.
• Meet or exceed personal/team qualitative and quantitative targets.
• Follow communication policies, procedures, and guidelines.

Requirements

• Excellent communication and interpersonal skills.
• Basic computer skills with proficiency in MS Office.
• Ability to handle stressful situations in a calm and effective manner.
• Strong problem‑solving abilities.
• Ability to work flexible hours including evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• No prior experience required; fresh graduates are encouraged to apply.
• Fluency in multiple languages is an advantage but not required.

Personal Attributes

• Punctual and reliable.
• Customer-focused with a positive attitude.
• Strong work ethic and self‑motivation.
• Ability to work independently and as part of a team.

03140062931