Fleet Card Support Specialist - On-Site

Phi Consulting LLC; Islamabad; On-site; PKR 400,000 - 800,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and development opportunities

Career growth in dynamic team

Job summary

Phi Consulting LLC is seeking a detail-oriented Customer Support Representative to join our team in Islamabad. The role centers on providing exceptional support across voice and non-voice channels, logging interactions in CRM systems, and maintaining high customer satisfaction in the fleet card services sector.

Ideal candidates have 1–2 years of experience in customer support, preferably in relevant industries, and a bachelor’s degree in Business, Communications, or a related field.

Qualifications

• 1–2 years of experience in customer support, preferably in fleet card/financial services.
• Bachelor’s degree in Business or Communications is a plus.
• Experience in fleet card, fuel services, or fintech is preferred.
• Knowledge of SLAs and KPI-driven environments is helpful.

Responsibilities

• Provide swift and effective resolutions to customer inquiries, ensuring first contact resolution (FCR).
• Log and track interactions using CRM tools (Zendesk, Salesforce).
• Maintain high level of customer satisfaction across multi-channel support (phone, email, live chat).
• Monitor and meet SLA targets and ensure timely responses and resolutions.

Skills

First-contact resolution

Multi-channel support

Verbal & written communication

CRM proficiency

Education

Bachelor’s degree in Business or Communications

Tools

Zendesk

Salesforce

Job description

Phi Consulting LLC is seeking a detail-oriented Customer Support Representative to join our team in Islamabad. The role centers on providing exceptional support across voice and non-voice channels, logging interactions in CRM systems, and maintaining high customer satisfaction in the fleet card services sector.

Ideal candidates have 1–2 years of experience in customer support, preferably in relevant industries, and a bachelor’s degree in Business, Communications, or a related field.