Customer Success & API Support Specialist

Truck It In; Islamabad; Presencial; PKR 1.339.000 - 2.009.000; Jornada completa

Descripción de la vacante

Truck It In in Islamabad, Pakistan, is seeking a Customer Success & Technical Support Specialist to act as the primary POC for 450+ live B2B clients. You will manage post-go-live operations, ensure continuous API uptime, and resolve payload transmission errors while guiding finance teams through FBR workflows.

You will troubleshoot APIs, JSON payloads, and HTTP codes, determine fault origin across ERP systems and OpenPort, and coordinate with engineering for product improvements.

Formación

• Bachelor’s degree in CS/IT or related field with up to 2 years in technical support or software operations.
• Fundamental understanding of APIs, JSON payloads, and HTTP status codes.
• Basic SQL knowledge to pull transmission records and isolate errors.
• Familiarity with ERP workflows, B2B invoicing, or sales tax concepts is a plus.
• Proficiency with ticketing systems, CRM tools, and MS Office/Excel.
• Excellent Urdu and English communication; ability to simplify complex rules under pressure.

Responsabilidades

• Serve as the core technical POC for 450+ live B2B clients via tickets, phone, and corporate messaging.
• Diagnose real-time API issues, payload errors, and code validation problems.
• Identify whether faults stem from client ERP, OpenPort, or gateway downtime.
• Guide client accounting teams through regulatory windows for invoice changes.
• Monitor queues with logs and basic SQL to catch systemic errors early.
• Collaborate with Software Engineering and Product to fix recurring bugs and improve integration.

Conocimientos

APIs & JSON

HTTP status codes

SQL basics

CRM tools

Ticketing systems

MS Excel

Strong communication

Educación

Bachelor's degree in CS/IT

Herramientas

Postman

SQL clients

Descripción del empleo

Truck It In in Islamabad, Pakistan, is seeking a Customer Success & Technical Support Specialist to act as the primary POC for 450+ live B2B clients. You will manage post-go-live operations, ensure continuous API uptime, and resolve payload transmission errors while guiding finance teams through FBR workflows.

You will troubleshoot APIs, JSON payloads, and HTTP codes, determine fault origin across ERP systems and OpenPort, and coordinate with engineering for product improvements.