Field Support Engineer – Banking Tech (On-Site)

TouchPoint Private Limited; Karachi Division; On-site; PKR 1,000,000 - 2,000,000; Full time

Job summary

TouchPoint Private Limited is seeking a Customer Support Engineer to deliver hands-on technical support for self-service banking solutions deployed across Pakistan. The role requires diagnosing hardware, electrical, and software issues, performing on-site visits, and owning ticket resolution with clear customer communication.

The ideal candidate has 3–5 years of relevant field service or technical support experience, a BE/BTech or BS in engineering, and the ability to work independently or with

Qualifications

• Analytical approach to hardware, electrical circuits and software issues.
• Ability to diagnose from site visits and log faults accurately.
• Owns support requests and drives timely resolutions.
• Communicates status updates clearly to customers and teams.

Responsibilities

• Analyze and troubleshoot hardware, electrical circuits, and software issues for self-service banking solutions.
• Attend customer site visits, diagnose problems, log faults, and perform resolutions.
• Take complete ownership of support requests and ensure prompt closure.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide timely updates on service status to ensure customer satisfaction.

Skills

Troubleshooting

Customer comms

Independent work

Team collaboration

On-site support

Education

BE/BTech or BS

Job description

TouchPoint Private Limited is seeking a Customer Support Engineer to deliver hands-on technical support for self-service banking solutions deployed across Pakistan. The role requires diagnosing hardware, electrical, and software issues, performing on-site visits, and owning ticket resolution with clear customer communication.

The ideal candidate has 3–5 years of relevant field service or technical support experience, a BE/BTech or BS in engineering, and the ability to work independently or with