Customer Support Engineer: Banking Tech Field Services

TouchPoint Private Limited

Mardan

On-site

PKR 700,000 - 1,000,000

Full time

5 days ago

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Job summary

TouchPoint Private Limited is seeking a Customer Support Engineer to deliver hands-on technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations.

The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Qualifications

3–5 years of relevant experience in technical support or field services.
Diploma or bachelor's degree in engineering, Computer Science, or a related technical field.
Strong understanding of electrical, mechanical, and software components.
Self-motivated, enthusiastic, and dependable under pressure.

Responsibilities

Analyze and troubleshoot hardware, electrical circuits, and software issues for self-service banking solutions.
Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
Take complete ownership of support requests, ensuring prompt and effective resolution.
Collaborate with internal support teams to escalate and resolve complex issues.
Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
Demonstrate a positive and responsible attitude toward tasks and commitments.
Capable of working independently and as part of a team under minimal supervision.
Flexible to work extended hours, on weekends or holidays, based on service requirements.