Customer Support Engineer Faisalabad 20260906 Active

TouchPoint Private Limited; Punjab; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

TouchPoint Private Limited is seeking a Customer Support Engineer to provide hands-on technical support for self-service banking solutions deployed across Pakistan. You will troubleshoot hardware, software, and electrical issues, conduct on-site visits, and maintain clear communication with customers to ensure service excellence.

Ideal candidates have 3–5 years in technical support or field service, with a degree in engineering or CS, and the ability to work independently or as part of a team,

Qualifications

• 3–5 years of hands-on technical support or field service experience.
• Diploma or BE/BS/B-Tech in engineering, computer science or related technical field.
• Strong understanding of electrical, mechanical and software components.
• Self-motivated, dependable under pressure.

Responsibilities

• Analyze and troubleshoot hardware, electrical circuits, and software issues.
• Attend on-site visits, diagnose problems, and log faults accurately.
• Take ownership of support requests and ensure timely resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide timely updates on service status and maintain clear communication.

Skills

Technical troubleshooting

Customer communication

Independent working

Education

Engineering/CS degree

Tools

Electrical circuits

Mechanical components

Software diagnostics

Job description

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

• Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
• Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
• Take complete ownership of support requests, ensuring prompt and effective resolution.
• Collaborate closely with internal support teams to **escalate and resolve** complex issues.
• Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
• Demonstrate a positive and responsible attitude toward tasks and commitments.
• Capable of working independently and as part of a team under minimal supervision.
• Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

• Minimum 3 to 5 years of relevant experience in technical support or field services.
• Diploma or bachelor's degree in engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
• Strong understanding of electrical, mechanical, and software components.
• Self-motivated, enthusiastic, and dependable under pressure.