Global Customer Support Lead (Email/Chat/Calls)

Planlab Solutions; Lahore; Hybrid; PKR 558,558 - 669,042; Full time

Job summary

Planlab Solutions in Lahore is looking for a qualified candidate for a Customer Support role. You will manage email queries, live chat and calls with international clients, and train subordinates on project management. The position requires proficiency in spoken and written English, and experience in using various CRMs including Zendesk.

The work involves morning, evening, or night shifts for 9 hours a day, and the compensation is market competitive, potentially reaching up to 55000 PKR based on experience.

Qualifications

• Minimum 1 year of experience in a customer support role or supervision.
• Availability for evening, night, or morning shifts.

Responsibilities

• Manage Email Queries, Live Chat and Calls with international clients.
• Can manage and train subordinates on projects.

Skills

Proficient in spoken and written English

Experience in managing email queries

Proficiency in computer operations

Experience with Zendesk and similar CRMs

Tools

MS Office

Excel

Zendesk

Gorgias

Richpanel

Kustomer

Job description

Planlab Solutions in Lahore is looking for a qualified candidate for a Customer Support role. You will manage email queries, live chat and calls with international clients, and train subordinates on project management. The position requires proficiency in spoken and written English, and experience in using various CRMs including Zendesk.

The work involves morning, evening, or night shifts for 9 hours a day, and the compensation is market competitive, potentially reaching up to 55000 PKR based on experience.