Customer Support Executive

ChatPandas; Lahore; On-site; PKR 280,000 - 420,000; Full time

Job summary

ChatPandas in Lahore is seeking a customer service representative to handle inbound inquiries via phone and email, providing product information and resolving issues. The role requires a positive attitude, strong communication, and the ability to work onsite with a focus on customer satisfaction.

Onsite work at GITMIT Co-Working Space supports a 9-hour day, 5-day week including evening/night shifts. Basic English is required, and experience with customer service tools is preferred.

Qualifications

• 1 year of experience in customer service or related field.
• Strong customer service skills with ability to handle a high volume of inquiries.
• Excellent written and verbal communication.
• Must have basic English conversational skills.
• Proficiency in using customer service tools.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide product and service information to customers.
• Resolve customer complaints and issues with patience and empathy.
• Identify and resolve customer problems or concerns efficiently.
• Escalate complex issues to the appropriate department for resolution.
• Maintain in-depth knowledge of our products and services.

Skills

Customer service

Communication

English basics

CRM software

High volume handling

Education

High school diploma

Tools

CRM software

Job description

Job Description

• Responding to customer inquiries via phone and email professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Experience

• 1 Years of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Education

• High school diploma or equivalent. Additional education is a plus.

Additional Details

• GITMIT Co-Working Space, Gulberg 3.
• 9 hours a day work time with 5 days a week Onsite
• Evening/Night Shifts