Customer Support Executive

ibex; Islamabad Capital Territory; On-site; PKR 334,800 - 558,000; Full time

Job summary

ibex is looking for a Customer Support Executive who will be responsible for providing top-notch customer service. The role involves addressing customer queries, managing orders, and following up to ensure issues are resolved satisfactorily.

The ideal candidate should possess a Bachelor's degree and have prior customer support experience, along with excellent verbal communication skills in Urdu. This position offers the opportunity to make a significant impact in customer satisfaction and organizational reputation.

Qualifications

• Bachelor's degree or higher is required.
• Customer support experience preferred.
• Must have good verbal communication skills in Urdu.

Responsibilities

• Respond professionally to customer inquiries about products and services.
• Maintain detailed records of customer interactions and transactions.
• Ensure follow-up to meet customer requests and resolve issues.
• Refer unresolved issues to appropriate departments for further action.
• Enhance organization reputation by taking ownership of requests.

Skills

Verbal Urdu Communication

MS Office Proficiency

Customer Support Experience

Education

Bachelor's degree or above

Job description

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

• Bachelors or above
• Customer support and other job experience preferred
• Good Verbal Urdu Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments