Email & Chat Support Specialist - Hybrid (Lahore)

Dubizzle Labs; Lahore; Hybrid; PKR 335,000 - 469,000; Full time

Job summary

Zameen.com is hiring an Email & Chat Support representative for Bayut and Dubizlee Operations in Lahore. The role is hybrid, entry level, and requires a graduate with strong English. You will handle live chat, after-sales support, and client account-related tasks, including invoicing, upgrades, and XML feed setup.

Experience in customer service is preferred, with good communication and follow-up skills. The position is based in Gulberg, Lahore.

Qualifications

• Graduate degree required.
• 6 months to 1 year in Email/Chat Support.
• Excellent spoken and written English required.
• Hybrid work arrangement in Lahore.

Responsibilities

• Provisioning packages upon receiving invoices for new & existing accounts.
• Account upgrades upon invoices from different channels.
• Account degradation upon expiration and other degradation requests.
• Setup XML feed integration and related ops tasks.
• Handle client grievances and escalate to management.
• Live chat support for web users and after-sales support.

Skills

English proficiency

Strong communication

Follow-up skills

Education

Graduate

Tools

MS Word

Excel

Job description

Zameen.com is hiring an Email & Chat Support representative for Bayut and Dubizlee Operations in Lahore. The role is hybrid, entry level, and requires a graduate with strong English. You will handle live chat, after-sales support, and client account-related tasks, including invoicing, upgrades, and XML feed setup.

Experience in customer service is preferred, with good communication and follow-up skills. The position is based in Gulberg, Lahore.