Live Chat & Accounts Support Specialist

Dubizzle Labs; Punjab; Hybrid; PKR 446,000 - 614,000; Full time

Job summary

Zameen.com is looking to hire a Chat Support Officer for its Bayut and Dubizzle Operations, based in Gulberg, Lahore. The role focuses on delivering timely, accurate assistance to clients via email and live chat, and coordinating with internal teams to resolve issues.

The position requires strong written and spoken English, excellent communication and follow-up skills, and the ability to liaise with internal staff for day-to-day queries.

Qualifications

• 6–12 months of experience in email/chat support.
• Graduation required.
• Location: Gulberg, Lahore.
• Hybrid shifts.
• Entry-level position.
• Strong spoken and written English.
• Able to communicate with internal/external staff for queries.
• Experience in customer services or call centre preferred.

Responsibilities

• Provision packages upon receiving invoices for new and existing accounts.
• Upgrade client accounts upon invoices from different channels.
• Degrade client accounts upon expiration.
• Handle degradation requests from Ops, Customer Service, Listing Team.
• Set up XML feed integration.
• Escalate client grievances related to Bayut.com to operations management.
• Provide live chat support to web users.
• Provide after-sales support to account managers.

Skills

English proficiency

Communication skills

Customer service

Follow-up skills

Live chat support

Education

Graduate

Tools

MS Word

MS Excel

Job description

Zameen.com is looking to hire a Chat Support Officer for its Bayut and Dubizzle Operations, based in Gulberg, Lahore. The role focuses on delivering timely, accurate assistance to clients via email and live chat, and coordinating with internal teams to resolve issues.

The position requires strong written and spoken English, excellent communication and follow-up skills, and the ability to liaise with internal staff for day-to-day queries.