Email & Chat Support

Dubizzle Labs; Lahore; Hybrid; PKR 335,000 - 469,000; Full time

Job summary

Zameen.com is hiring an Email & Chat Support representative for Bayut and Dubizlee Operations in Lahore. The role is hybrid, entry level, and requires a graduate with strong English. You will handle live chat, after-sales support, and client account-related tasks, including invoicing, upgrades, and XML feed setup.

Experience in customer service is preferred, with good communication and follow-up skills. The position is based in Gulberg, Lahore.

Qualifications

• Graduate degree required.
• 6 months to 1 year in Email/Chat Support.
• Excellent spoken and written English required.
• Hybrid work arrangement in Lahore.

Responsibilities

• Provisioning packages upon receiving invoices for new & existing accounts.
• Account upgrades upon invoices from different channels.
• Account degradation upon expiration and other degradation requests.
• Setup XML feed integration and related ops tasks.
• Handle client grievances and escalate to management.
• Live chat support for web users and after-sales support.

Skills

English proficiency

Strong communication

Follow-up skills

Education

Graduate

Tools

MS Word

Excel

Job description

Zameen.com is looking to hire a ‘Email & Chat Support’ for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.


• Responsible for client account up gradation upon receiving invoices from different channels.


• Responsible for client account degradation upon expiration of client account.


• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).


• Responsible to setup XML feed Integration.


• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.


• Live chat support to all related web users.


• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)


• Education: Must be a graduate


• Location: Gulberg, Lahore


• Shifts: Hybrid


• Position Level: Entry Level


• Should have very good command over spoken and special written English.


• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.


• Preferably a graduate with a minimum 0.5 year experience.


• Experience in Customer services role, preferably from a support/call center-


• Strong communication and follow-up skills.


• Have a working knowledge of computer software like MS Word and Excel.