Education Consultant

Jobtailor; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Jobtailor in Islamabad, Pakistan, seeks an experienced Instructional Designer to develop customized training plans for customer accounts. You will lead discovery calls, define objectives, content modules, delivery methods, timelines, and measurable success metrics.

You will deliver virtual and onsite training, create Train‑the‑Trainer programs, and coordinate with production partners to prepare materials. Strong communication, project management, and ability to translate customer insights into

Qualifications

• Minimum 3 years of hands-on instructional design experience.
• Significant experience developing and delivering customer-facing training in a SaaS environment.
• Proven experience facilitating virtual and/or classroom-based training.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to understand customer business, operating models, user roles, and goals.
• Ability to translate customer insights into tailored training plans.
• Strong discovery, critical thinking, stakeholder management, and solution-design skills.
• Strong theoretical and practical understanding of learning theories, including adult learning principles.
• Knowledge of instructional design models such as ADDIE and SAM.
• Solid project management skills.
• Proficiency with eLearning and content authoring tools such as Articulate 360 and Captivate.
• Ability to write clear, concise copy, instructional text, and A/V scripts.
• Excellent time management, organizational skills, prioritization, and attention to detail.

Responsibilities

• Develop customized, impactful training plans for individual customer accounts through discovery and kickoff calls
• Define learning objectives, content modules, delivery methods, timelines, and measurable success metrics
• Secure customer buy-in and formal approval for training plans
• Facilitate virtual instructor‑led training, onsite customer training, public webinars, and Train‑the‑Trainer programs
• Coordinate with content production partners to prepare training materials
• Conduct customer discovery sessions and translate insights into approved training plans
• Design and execute Train‑the‑Trainer programs using a “see one, do one, teach one” methodology
• Collaborate with Customer Education Specialists on tutorial videos, job aids, SCORM‑compliant modules, and in‑app guides
• Apply instructional design principles, conduct needs analyses, define learning objectives, and design activities and assessments
• Manage projects and stakeholders throughout the content lifecycle
• Analyze learner feedback and performance data to improve content and training approaches
• Partner with cross‑functional teams and Subject Matter Experts to maintain technical accuracy and alignment with product roadmaps
• Maintain ownership of discovery, training delivery, customer approvals, and delivery quality

Skills

Instructional Design

Learning Theories

Needs Analysis

Content Development

Training Delivery

ADDIE Model

SAM Model

Project Management

Training Evaluation

Stakeholder Management

Tools

Articulate 360

Captivate

SCORM‑compliant Modules

Job description

• Develop customized, impactful training plans for individual customer accounts through discovery and kickoff calls
• Define learning objectives, content modules, delivery methods, timelines, and measurable success metrics
• Secure customer buy-in and formal approval for training plans
• Facilitate virtual instructor‑led training, onsite customer training, public webinars, and Train‑the‑Trainer programs
• Coordinate with content production partners to prepare training materials
• Conduct customer discovery sessions and translate insights into approved training plans
• Design and execute Train‑the‑Trainer programs using a “see one, do one, teach one” methodology
• Collaborate with Customer Education Specialists on tutorial videos, job aids, SCORM‑compliant modules, and in‑app guides
• Apply instructional design principles, conduct needs analyses, define learning objectives, and design activities and assessments
• Manage projects and stakeholders throughout the content lifecycle
• Analyze learner feedback and performance data to improve content and training approaches
• Partner with cross‑functional teams and Subject Matter Experts to maintain technical accuracy and alignment with product roadmaps
• Maintain ownership of discovery, training delivery, customer approvals, and delivery quality

Requirements

• Minimum 3 years of hands‑on instructional design experience
• Significant experience developing and delivering customer‑facing training in a SaaS environment
• Proven experience facilitating virtual and/or classroom‑based training
• Exceptional communication, presentation, and interpersonal skills
• Ability to understand customer business, operating models, user roles, and goals
• Ability to translate customer insights into tailored training plans
• Strong discovery, critical thinking, stakeholder management, and solution‑design skills
• Strong theoretical and practical understanding of learning theories, including adult learning principles
• Knowledge of instructional design models such as ADDIE and SAM
• Solid project management skills
• Proficiency with eLearning and content authoring tools such as Articulate 360 and Captivate
• Ability to write clear, concise copy, instructional text, and A/V scripts
• Excellent time management, organizational skills, prioritization, and attention to detail
• Spanish or French proficiency is preferred, not mandatory
• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Core Competencies

Demonstrates expertise in instructional design and customer training delivery, with a strong focus on developing tailored training plans and facilitating engaging learning experiences. Proficient in project management and collaboration with cross‑functional teams to ensure training effectiveness and alignment with customer needs.

Highest-signal resume keywords

• Instructional Design Experience
• SaaS Training Development
• Virtual Training Facilitation
• Project Management Skills
• ELearning Tools Proficiency

ATS Optimization Keywords

Hard Skills

• Instructional Design
• Learning Theories
• Needs Analysis
• Content Development
• Training Delivery
• ADDIE Model
• SAM Model
• Project Management
• Training Evaluation
• Stakeholder Management

Soft Skills

• Communication Skills
• Interpersonal Skills
• Critical Thinking
• Organizational Skills
• Time Management

Industry Keywords

• Customer Education
• Training Plans
• Discovery Sessions
• Train‑the‑Trainer
• Customer Buy‑in
• Performance Data Analysis
• User Roles
• Adult Learning Principles
• Content Lifecycle Management
• Export Administration Regulations

Tools & Technologies

• Articulate 360
• Captivate
• SCORM‑compliant Modules
• Virtual Training Platforms
• Content Authoring Tools