E-Commerce Customer Support

DigitalZinc; Karachi Division; On-site; PKR 391,000 - 446,000; Full time

Job summary

DigitalZinc is seeking a customer support specialist to handle product and order inquiries from customers in Karachi. You will assist with placing orders, verifying details, and updating statuses while coordinating with couriers as needed.

The role requires strong English/Urdu communication, fast learning, and a patient, professional demeanor. Morning shifts, on-site in Karachi, with prior e-commerce support experience preferred.

Qualifications

• Must have excellent written English and Urdu; Arabic is a plus.
• Strong WhatsApp and chat communication skills.
• Fast learner with high attention to detail.
• Polite, patient, and professional with customers.
• Basic computer skills and comfort with online systems.

Responsibilities

• Respond to customer product and order queries.
• Help customers place orders and verify order details.
• Follow up on pending or incomplete orders.
• Provide delivery and order-status updates.
• Handle cancellations, returns, exchanges and complaints.
• Coordinate with operations/courier when required.
• Keep customer and order information accurate and updated.
• Escalate unusual or unresolved cases to management.

Skills

Written English & Urdu

WhatsApp & chat communication

Attention to detail

Polite and professional

Basic computer skills

Google Sheets/Excel

Multitasking with conversations

Problem-solving & follow-up

Punctual & follow SOPs

E-commerce/customer support experience

Tools

Google Sheets

Excel

Job description

Job Description: Respond to customer product and order queries.

Help customers place orders and verify order details.

Follow up on pending or incomplete orders.

Provide delivery and order-status updates.

Handle cancellations, returns, exchanges, and customer complaints.

Coordinate with the operations/courier team when required.

Keep customer and order information accurate and updated.

Escalate unusual or unresolved cases to management.

Employment

Full-time, morning shift

Location

Karachi, Pakistan; on-site

Salary

PKR 35,000-40,000

Travel

Required

Job Specification

• Good written English and Urdu; Arabic communication is a plus.
• Good WhatsApp and chat communication skills.
• Fast learner with strong attention to detail.
• Polite, patient, and professional with customers.
• Basic computer skills.
• Comfortable using WhatsApp Web, Google Sheets/Excel, and online systems.
• Able to manage multiple customer conversations.
• Good problem-solving and follow-up skills.
• Reliable, punctual, and able to follow SOPs.
• Previous e-commerce or customer support experience is preferred but not mandatory.