E-Commerce Chat Support Specialist — CX & CSAT Focus

ibex. Pakistan; Karachi Division; On-site; PKR 334,800 - 502,200; Full time

Benefits offered by this job

Medical Insurance & OPD

Provident Fund with investment options

Leave Encashment

Annual leaves

On job training

Two days off in a week

Ergonomic furniture and infrastructure

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

Employee Appreciation Programs

Job summary

ibex. Pakistan is seeking a dedicated Customer Support representative who will be the first point of contact for customer inquiries in Karachi Division. This role involves managing inbound chat and emails, ensuring a high-quality customer experience, and troubleshooting issues efficiently.

The ideal candidate should have strong verbal communication skills in English and a minimum of 6 months of experience in a customer-facing role. The position offers various employee perks including medical insurance, provident fund, and ergonomic infrastructure.

Qualifications

• Proficiency in verbal communication skills in English is essential.
• 6 months of proven experience in a customer-facing role is required.

Responsibilities

• Professionally manage a high volume of inbound chat and emails from customers.
• Deliver an exceptional customer experience on every chat and email.
• Accurately identify customer needs and troubleshoot issues.
• Navigate multiple software applications (CRM, order management systems).
• Strive to meet and exceed individual and team performance metrics.

Skills

Verbal communication in English

Multitasking

Customer service

Education

Minimum Intermediate or above

Job description

ibex. Pakistan is seeking a dedicated Customer Support representative who will be the first point of contact for customer inquiries in Karachi Division. This role involves managing inbound chat and emails, ensuring a high-quality customer experience, and troubleshooting issues efficiently.

The ideal candidate should have strong verbal communication skills in English and a minimum of 6 months of experience in a customer-facing role. The position offers various employee perks including medical insurance, provident fund, and ergonomic infrastructure.