Ecommerce Specialist & Customer Support Executive

Techloset; Punjab; On-site; PKR 300,000 - 540,000; Full time

Job summary

Techloset is seeking an E-commerce Sales & Customer Support Executive to manage online orders, assist customers, and drive sales across social media platforms and internal systems.

The role focuses on handling inquiries via WhatsApp, Facebook, Instagram, and other channels, while ensuring accurate order processing and timely delivery updates. Fresh candidates with strong communication skills are welcome to apply.

Qualifications

• Good communication skills in English and Urdu.
• Basic computer and social media skills.
• Experience in e-commerce, online sales, or customer support is preferred.
• Organized, responsive, and able to manage multiple customers and orders.
• Fresh candidates with strong communication skills may also apply.

Responsibilities

• Manage and process orders through social media, website, and other platforms.
• Handle customer queries through WhatsApp, Facebook, Instagram, and other channels.
• Confirm orders and follow up on delivery and order status.
• Update orders and customer information in internal systems.
• Coordinate with the team for packing, dispatch, returns, and exchanges.
• Handle customer concerns and ensure a smooth customer experience.
• Respond to inquiries and help convert leads into sales.

Skills

English & Urdu communication

Social media management

Customer service

Tools

WhatsApp

Facebook

Instagram

Job description

E-commerce Sales & Customer Support Executive

Job Overview

We are looking for an E-commerce Sales & Customer Support Executive to manage online orders, customer queries, and sales activities across our social media platforms and internal systems.

Key Responsibilities

• Manage and process orders through social media, website, and other platforms.

• Handle customer queries through WhatsApp, Facebook, Instagram, and other channels.

• Confirm orders and follow up on delivery and order status.

• Update orders and customer information in internal systems.

• Coordinate with the team for packing, dispatch, returns, and exchanges.

• Handle customer concerns and ensure a smooth customer experience.

• Respond to inquiries and help convert leads into sales.

Requirements

• Good communication skills in English and Urdu.

• Basic computer and social media skills.

• Experience in e-commerce, online sales, or customer support is preferred.

• Organized, responsive, and able to manage multiple customers and orders.

• Fresh candidates with strong communication skills may also apply.

Why Join Us?

Join a growing team where you can develop practical e-commerce and sales skills, gain valuable industry experience, and grow with the company while working in a professional and supportive environment.