E-Commerce Chat & Email Support Specialist

ibex. Pakistan; Karachi Division; On-site; PKR 334,800 - 446,400; Full time

Job summary

A prominent customer support company is seeking a Customer Support Representative based in Karachi, Pakistan. In this role, you will manage customer inquiries via chat and email, ensuring a world-class support experience. Ideal candidates should possess strong verbal communication skills in English, advanced proficiency in MS Excel, and a minimum of 6 months experience in a customer-facing role. Join us to provide exceptional service and support to our customers.

Qualifications

• Minimum Intermediate or above education is essential.
• Excellent verbal communication skills in English.
• 6 months of experience in customer service is required.

Responsibilities

• Handle inbound chats and emails from customers regarding complaints and requests.
• Maintain a professional and courteous demeanor during interactions.
• Identify customer needs and provide accurate solutions.
• Navigate multiple software applications while assisting customers.
• Meet team performance metrics like NPS and CSAT.

Skills

Verbal communication skills in English

Advanced proficiency in MS Excel

Education

Minimum Intermediate or above

Job description

A prominent customer support company is seeking a Customer Support Representative based in Karachi, Pakistan. In this role, you will manage customer inquiries via chat and email, ensuring a world-class support experience. Ideal candidates should possess strong verbal communication skills in English, advanced proficiency in MS Excel, and a minimum of 6 months experience in a customer-facing role. Join us to provide exceptional service and support to our customers.