Deposit Growth & Client Relations Officer

Mobilink Microfinance Bank Ltd; Chakdara; On-site; PKR 500,000 - 800,000; Full time

Job summary

Mobilink Microfinance Bank Ltd. is seeking a Relationship Officer in Deposit Banking to manage relationships with individual and corporate clients, focusing on deposit accounts and cross-selling opportunities.

The role emphasizes client acquisition, retention, and meeting portfolio targets with a strong emphasis on CASA and term deposits. The incumbent will build a deposit mobilization team, coordinate with branch units, and ensure excellent service to maintain the bank’s positive reputation.

Qualifications

• Bachelor’s degree in business administration, commerce, accounting, marketing, economics, finance or equivalent.
• Good understanding of Deposit products and its workability.
• Knowledge about CASA & bilinear fundamental to achieve CASA growth.
• Minimum 1-year relevant work experience in sales, management, and operations in retail/consumer banking.

Responsibilities

• Execute customer acquisition to build a healthy liability portfolio.
• Grow CALSA/TD customer portfolio within the agreed time frame.
• Achieve portfolio targets for CASA/SA/TD on various time horizons.
• Onboard freelancers/brand ambassadors for a 25-head deposit marketing team.
• Maintain portfolio mix targets between CASA and Term Deposit.
• Provide fairly priced deposits to support retail deposit growth with multiple accounts.
• Develop relationships with key clients and convert them into ongoing business.
• Coordinate with branch units to meet bank policies and procedures.
• Ensure NTB account opening and deposit mobilization run rate daily.
• Address client problems by coordinating with RM/BM and address needs.
• Seek opportunities to cross-sell or upsell to existing clients.
• Monitor competitors to retain MMBL clients and maintain service quality.
• Resolve customer complaints promptly and professionally.

Skills

Sales

Relationship management

Customer service

Cross-selling

Education

Bachelor’s degree in business or related fields

Job description

Mobilink Microfinance Bank Ltd. is seeking a Relationship Officer in Deposit Banking to manage relationships with individual and corporate clients, focusing on deposit accounts and cross-selling opportunities.

The role emphasizes client acquisition, retention, and meeting portfolio targets with a strong emphasis on CASA and term deposits. The incumbent will build a deposit mobilization team, coordinate with branch units, and ensure excellent service to maintain the bank’s positive reputation.