Customer Support Specialist - E-commerce & Fashion

Taraki; Lahore; On-site; PKR 279,000 - 424,000; Full time

Job summary

Zing Pakistan, a dynamic fashion and lifestyle brand under MAR Group of Companies, is seeking a Customer Support Executive in Lahore. The role focuses on handling inquiries across multiple channels, resolving issues, and ensuring a smooth shopping experience for customers across Pakistan.

The ideal candidate has 1 year of relevant experience in customer support, preferably in e-commerce or retail, with excellent communication skills and a customer-first mindset.

Qualifications

• 1 year of experience in customer support or related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple communication channels simultaneously.

Responsibilities

• Respond to customer inquiries through email, phone, chat, WhatsApp, and social media platforms.
• Handle customer complaints and concerns professionally while providing timely and effective solutions.
• Coordinate with sales, warehouse, and operations teams regarding orders, deliveries, and product availability.
• Manage customer requests related to returns, exchanges, refunds, and product information.
• Maintain accurate customer records, order details, and support interactions.
• Monitor social media channels and respond to customer comments and messages professionally.
• Provide accurate product information and recommendations according to customer requirements.
• Follow up with customers regarding pending orders, complaints, and service requests.
• Identify recurring customer issues and provide valuable feedback to improve service quality.
• Prepare basic customer support reports and maintain records of customer feedback.
• Ensure a positive customer experience while professionally representing Zing Pakistan.

Skills

Multi-channel support

Excellent communication

CRM familiarity

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Ticketing system

Job description

Zing Pakistan, a dynamic fashion and lifestyle brand under MAR Group of Companies, is seeking a Customer Support Executive in Lahore. The role focuses on handling inquiries across multiple channels, resolving issues, and ensuring a smooth shopping experience for customers across Pakistan.

The ideal candidate has 1 year of relevant experience in customer support, preferably in e-commerce or retail, with excellent communication skills and a customer-first mindset.