E-commerce Sales & Customer Support Exec

Techloset

Punjab

On-site

PKR 502,000 - 781,000

Full time

45 hours ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Techloset in Pakistan is seeking an E-commerce Sales & Customer Support Executive to manage online orders, respond to inquiries, and help drive sales across social media platforms and internal systems.

The role requires good communication in English and Urdu, familiarity with social media channels, and the ability to coordinate with the team to ensure a smooth order experience and timely deliveries.

Qualifications

Fresh candidates with strong communication skills may apply.
Experience in e-commerce, online sales, or customer support is preferred.
Basic computer and social media skills are required.

Responsibilities

Process online orders via social media, website, and other platforms.
Respond to customer queries through WhatsApp, Facebook, Instagram, and other channels.
Confirm orders and follow up on delivery and order status.
Update orders and customer information in internal systems.
Coordinate with the team for packing, dispatch, returns, and exchanges.
Handle customer concerns and ensure a smooth customer experience.
Respond to inquiries and help convert leads into sales.